Monitoring the status of messages Help Center January 17, 2023 13:02 Updated This is a Beta feature! If you are interested in accessing it in advance, just show interest using this form here. Index: Campaign Report After sending the campaign, on the active campaigns list screen, it is possible to check the sending status through the “Message Status” column. The column has 4 fields, namely: Hearing: total number of valid telephone numbers informed at the hearing; Failed: number of messages that were not delivered because there was a failure in sending; Received: number of contacts that successfully received the sent message; Read: number of contacts who have seen sent messages. Campaign Report You can also review the shipping details by downloading a csv file. To do this, just click on the “Report” button, which is located in the “Actions” column. You can view the button by hovering the mouse over the line of the desired campaign. As shown in the example below: The campaign report is divided into two parts, the first one brings some general information about the campaign and the second one shows all the audience contacts and the respective message status for each contact. Below is the description of the report fields: Campaign Summary (first part of csv file) CampaignName Campaign name CampaignId Campaign unique identifier Date Campaign submission date CampaignMessageTemplate Template used in the campaign RedirectType Type of redirect (chatbot or agent) State Bot specific flow CampaignOriginator Email of the bot that generated the campaign Warning about duplicate or incorrect numbers: Duplicate and incorrect phone numbers from the audience file weren't processed and won't be shown in the report. Audience contact list and message status Recipient Whatsapp number that received the message NumberStatus Number status (pending, valid, invalid) MessageStatus Message status (unprocessed, processed, received, read, failed) Send Send date to contact Received Date received by contact Read Reading date. This status is only marked when the user enables the read receipt in WA (two blue checks) Failed Date the message failed ReasonCode fault code ReasonDescription Description of the reason for the failure Details of the error codes can be viewed in this documentation For more information, visit the discussion on the subject in our community or the videos on our channel. 😃 Related articles Active Messages - Error Codes Sending WhatsApp Active Messages on Blip Desk Public Information Security Bulletin Setting up Session Expiration and Timeout Builder variables
