How to manage service teams in Blip Desk

The user who created the bot - or anyone who has write access to the attendance module - can manage attendants and their respective attendance teams.

To manage service teams, go to the Service module. On the left side menu, select the Attendants option.

To add a new attendant to any team, just click the + Add attendant button in the upper right corner. The necessary information is:

• Attendant's email: the attendant's email must have a valid Blip account.
• Name of the team the attendant will be part of: the team name is case insensitive.

In addition, it is also possible to add more than one attendant at a time on the same team, the path is the same. Just click on Add Attendant and:

• write the emails of the attendants, separating them with a comma or
• write the emails of the attendants, separating them with "enter" or
• copy and paste an email list into the text box.

To edit the information or delete an attendant, hover over the attendant's name and select the icon corresponding to the desired action (pencil to edit and trash to delete).

After managing the attendants, it is necessary to activate the Blip Desk as a service channel to start the service process.