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How to Request Reports Through the Blip Smart Contact

  • Updated

Index

  1. Active Notification Report (Active Messages)
  2. Tracking Report (Event Tracking)
  3. MAU and DAU Report (Chatbot and User Metrics)
  4. Ticket History (Service Metrics)
  5. Blip Desk Messages (Service History)
  6. Agent Status

Every Blip customer, in addition to requesting reports through the platform, now has the convenience of accessing some of them via the Blip Smart Contact. The process is simple:

Contact our Blip Smart Contact at +55 (31) 3349-6201.

In the "Options" menu, select "Blip Customer Support".

Then, click on "Request Reports".

 

Done! Now, you just need to fill in your Blip contract details and specify the desired period for extracting your report.

Remember that data extraction must be done in 90-day intervals. For example, if you want to extract a report from January to June, you will need to perform two extractions: one from January to March and another from April to June. Sounds good?

Below, you'll find a detailed description of the six reports available for extraction:

Active Notification Report (Active Messages)

Objective:

Provides complete control over the notifications sent to your customers, allowing you to understand the details and results of each message.

What does it include?

- Notifications Summary: A detailed table with precise data on the active notifications sent.

- Notifications Users: A summary grouped by template and bot, making it easier to analyze performance.

Tracking Report (Event Tracking)

Objective:

Provides a complete view of the tracking events in your smart contact, helping you understand each interaction.

What does it include?

All events generated by your bot, organized clearly and accurately.

MAU and DAU Report (Chatbot and User Metrics)

Objective:

Provides data on conversations between the customer and the bot in three tables.

What does it include?

  1. Conversations Details: Complete information on WABA, the bot, the user, date, time, and more.
  2. Conversations Summary: A summary with monthly metrics such as MAUs (Monthly Active Users), MEUs (Monthly Engaged Users), and messages sent.
  3. User Details: Detailed data by bot ID, user ID, dates, and messages.

Ticket History (Service Metrics)

Objective:

Provides a detailed view of all customer service interactions to measure your team's efficiency.

What does it include?

- Raw ticket data for the selected period, allowing the calculation of custom service metrics.

- Complete conversations between customers and agents, organized by ticket.

Blip Desk Messages (Service History)

Objective:

Provides a complete view of interactions between your customers and agents, ensuring full control over the conversation history.

What does it include?

Complete conversations from the selected period, organized ticket by ticket.

Agent Status

Objective:

Monitor the availability and productivity of your team for more efficient management.

What does it include?

Detailed information on online times, breaks, offline status, invisible status, and more.

 

For more information, check out the discussion on this topic in our community or the videos on our channel. 😃

 

 

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