How to send WhatsApp notifications through Portal

Through Blip, it is possible to create applications for the WhatsApp channel capable of not only responding to incoming messages, but also of actively sending messages (notifications) to the customer.

Any message sent by the bot, after a period of 24 hours in relation to the last message sent by the client is considered a notification. To learn more about the differences between a normal message and a notification click here.

Notifications on WhatsApp are always associated with a Message Template, previously approved by WhatsApp itself.

To send a notification (active message) it is necessary to ensure that the prerequisites below have already been satisfied:

1. Have a bot previously published on the WhatsApp channel (only available to Business and Enterprise customers)
2. Have a Message Template created and approved by WhatsApp
3. After creating and approving your Message Template you will have access to two values ​​NAMESPACE and ELEMENT_NAME. These values ​​identify your Message Template and will be needed during the process.
4. Have balance available in your account for triggering notifications on WhatsApp (consult your plan support team to review the balance available in your account)

Sending a notification

To send a notification, access the Growth tab in the message scheduling functionality.

Filling the broadcast content

The presented functionality will allow the sending of several contents, in this case the type of content used for sending the message template is dynamic content.

In this type of content, fill in the two fields presented. Therefore, select the application / json value for the type field and for the content field fill in according to the code below adapting according to your message template.

{

    "type": "template",

    "template": {

      "namespace": "{NAMESPACE}",

      "element_name": "{ELEMENT_NAME}",

      "language": {

                "policy": "deterministic",

                "code": "en"

       },

      "localizable_params": [

        {

          "default": "Blipper"

        }

      ]

    }

 }

Replace the {NAMESPACE} and {ELEMENT_NAME} variables in accordance with the corresponding values of the message template to be sent and, similarly, add or remove objects in the localizable_params array.

To illustrate, suppose that your message template contains 3 placeholders, the first placeholder being the contact name, the second the current date and, finally, a content that you want to fill freely. For each placeholder there must be a corresponding object internal to the localizable_params array, the objects will be presented respectively. Observe the solution code below:

{

    "type": "template",

    "template": {

      "namespace": "{NAMESPACE}",

      "element_name": "{ELEMENT_NAME}",

      "language": {

                "policy": "deterministic",

                "code": "en"

      },

      "localizable_params": [

        {

          "default": "${contact.name}"

        },

        {

          "default": "${calendar.date}"

        },

        {

          "default": "My free fill"

        }

      ]

    }

 }

Defining your audience

Finishing this first process, select the mailing list to which the message template in question will be sent.

Sending or scheduling the broadcast

Finally, select the type of message and send or schedule the message, as needed.