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WhatsApp BroadCast - 2ª Versão do Plugin

  • Updated

Index:

  1. Introduction

  2. Installation and settings

  3. Use examples

Introduction

The WhatsApp broadcast plug-in can be used as an alternative to sending active messages, which can be done manually by a Blip user.

This article explains the following subjects:

  • Installation of the broadcast plug-in
  • Triggering
  • Content - Message template
  • Response redirection

WhatsApp should be activated in the bot in which the plug-in will be installed, which, therefore, must be a Starter, Business, or Enterprise client.

If the channel is not active, the following message will be exhibited:

 

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Installation and settings

To install the plug-in, simply follow the instructions below:

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Then select the WhatsApp broadcast plug-in and install it:

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Once you are redirected, the page below should be exhibited:

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Use examples

  •  Triggering: In Public, you can send a message both to multiple users through a .cvs spreadsheet or to a single user.
  •  Spreadheet: For triggering via spreadsheets, you will need to select a .cvs file, which will be the basis of said triggering.

It must have the following format:

telephone,name

+5599999999999,Raphael

+5598999999999,Alex

Remember: the phone number must be typed in full, that is +{{Country Code}}{{Area Code}}{{phone number}}, as in the examples above.

The first column will hold the phone numbers to which the triggers will be activated, and those next to it will hold the variables that will be used to fill the template. Once the spreadsheet is selected, the plug-in identifies the name of the column that holds the phone numbers in the field immediately below the Upload spreadsheet button.

If the wrong column is exhibited, you will need to adjust the spreadsheet, so the first column holds the numbers.

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Individual: For individual triggering, you must type the phone number of the person that will receive the message.

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If you need to activate a trigger to an international number, you can select the Country code through the flag icon at the left of the field, as in the example below.

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Content: After selecting the Public for the message template, you will need to choose the content that will be used.

 

 In the Message template field, select which template will be sent. Once chosen, its language options will be displayed, and then it will load a preview of the message.

 In this sense, if your public is the Spreadsheet, you will not be able to edit the fields, and the name of the column that represents these variables will be exhibited. In the example above, it is the name column.

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If the Public is individual, you will need to type the variable’s value.

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Response redirection: In addition to the notification triggering, you can redirect the flow user to blocks that have a user entry.

 

There are two ways to do it:

1.Selecting a linked chatbot: the user will be redirected to the respective bot’s Start block.

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2. Selecting a linked chatbot and one of its blocks: the user will be redirected to a specific block of the selected bot, which is useful when you need to redirect the user to human attention.

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Attention: The WhatsApp Broadcast plugin will perform dispatches without distinguishing contact validation in Human Service, being susceptible to receiving NA during interaction.

In Growth, an error like "The recipient was in attendance" would be generated in the message."

 

For more information, visit the discussion on the subject in our community or the videos on our channel. 😃

 

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