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How to publish your Chatbot to Google Business Messages

  • Updated

Index:

  1. Section 1 - Google Business Messages
  2. Section 2 - Welcome Buttons
  3. Section 3 - Additional Settings
  4. Section 4 - Service Settings

The process of publishing your contact to Google Business Messages, begins by filling out the form located at the Portal:

 

By clicking on the the button "Connect" the form will appear.

 

It is essential that the information passed on is correct, because it will be used for the creation of the Brand Agent / Contact on the channel. Therefore, follow the instructions below:

Filling in the form to activate Business Messages:

Section 1 - Google Business Messages

1 - Fill in the details of the brand and the person responsible for the channel in the company:

  • Email;

  • Name;

  • Company Name;

  • Company website

2 - Fill in the name of the agent. The name that will be displayed to the contact during the channel interaction.

3 - Fill in the URL with your company logo, to be displayed on the agent. To do this, follow the specifications below:

  • Make sure that the logo is centered, with the edges equally spaced;
  • The edges should be cut within a well-spaced circle. Circle template link;
  • 1024 x 1024px resolution.

✔️ Correct:

 

4 - Fill in the welcome message on the channel: it will be the message sent by your company's contact whenever a user initiates the interaction.

Note: The welcome message accepts emojis and text.

 

Section 2 - Welcome Buttons

Note: This section will only be displayed if yes is selected for the option to add buttons next to the welcome message in section 1.

In addition to the welcome message, it is possible to add a Home Menu with up to 5 button options. If you want to use this feature, fill in the contents of the buttons.

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Section 3 - Additional settings

  1. Fill in the public URL of your company's privacy policy.

  2. PlaceID: initial configuration of the brand agent is done from a PLACE ID, which is a unique identification of a location on Google.

To discover the Place ID, visit this link.

  1. On the page that will open, enter the address or location that represents your brand.
  2. When selecting the location, a box with the Place ID will be displayed below the address. Enter the same on the form.

Note: If there are several locations, select the one that best represents users' searches and results, at this moment only a single Place ID is allowed.

  1. Enter the address used in the previous step to find the Place ID.

Section 4 - Service settings

Note: this section will only be displayed if you answer “Yes” to “Will there be service via Bot?”, In the previous section.

Section four deals with the settings of the service hours via bot and / or human, if this is the case. Select the option that suits your company's schedule or add a new one.

Once the form is completed, our team will proceed with the registration of the brand and creation of the agent in Business Messages. The deadline for return is up to 2 weeks.

Configuring the bot in Blip for Business Messages

  1. After creating the agent and returning our team, an email will be sent containing information regarding the agent and the brand, including a BrandID and an AgentID.

  2. These values ​​must be entered in the advanced bot settings. To do this, create a bot or use an existing one in Blip. When accessing it, go to Settings> Advanced Settings.

  3. Click the Continue button to proceed.

  4. Click Add to create a new advanced configuration.

  5. Fill in the blanks with the values:

Domain: postmaster@businessmessages.gw.msging.net

Key: BrandId

Value: BrandId received in the email

  1. Add a second configuration with the following values:

Domain: postmaster@businessmessages.gw.msging.net

Key: AgentId

Value: AgentId received in the email

 

The settings should look like the figure below.

  1. With these settings, your bot is already configured to receive messages through the channel.

How to test your Chatbot on Google's Business Messages

  1. To test your bot on the channel, it is necessary to use a cell phone, either Android or IOS.

  2. First access this address from your Android or IOS phone.

  1. In the email, three links corresponding to the channel's entry points will also be sent. The entry points represent the means in which the user can initiate an interaction with your company's chatbot, which can be an organic search or Google Maps. In the latter case, links for access on Android are available. Therefore, they represent a unique link and have the following names:

SURFACE_ANDROID_WEB
SURFACE_ANDROID_MAPS
SURFACE_IOS_MAPS

  1. Copy and paste the link for the selected entry point in the open link box.

  2. A window with the conversation on the channel will start.

Publishing your bot in production

  1. Before publishing your bot it is important to read Google's terms of use and service rules for using the channel.

  2. To publish your bot, send an email to cs.blip@blip.ai, requesting a launch.

  3. After receiving and processing the request, Google will forward an email verifying the permission to launch your chatbot on the channel.

  4. Once the email is verified, it will be launched in production which can blip up to 72 hours.

Publishing your bot to multiple locations

After the launch of the chatbot in Business Messages, Google scans and verifies all locations of your brand, according to the group and settings of the current location.

For a launch to be made in multiple locations, all of them must be claimed and configured in the same group of locations. You can check these settings through the Google panel itself, at this link.

Once all locations are configured, email cs.blip@blip.ai  requesting the launch in the other locations. Our team will check the request and availability.

 

For more information, visit the discussion on the subject in our community or the videos on our channel. 😃

 

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