How to set user downtime June 28, 2022 22:15 Updated It is possible to define a time, in minutes, that the smart contact must wait for the user's response before moving to a new state. This configuration is allowed in any block that is not for human assistance or the starting block. To use it, you must follow these steps: 1. Access User Input in the content tab 2. Enable the feature 3. Fill in the number of minutes to wait for the user to respond. 4. On the Exit Condition tab, fill in the rule to be followed with the condition If = User responseCondition = Does not exist For more information, visit the discussion on the subject in our community or the videos on our channel. 😊 Related articles Automatic Closure due to Client Inactivity Setting up Session Expiration and Timeout Service History for Agents, on Blip Desk Creating interactive messages in WhatsApp How does redirection between subbots work?