How to set an alert for response time of an attendant in Blip Desk

Answering the questions of all customers correctly, simply and quickly is a major challenge for any company. In some cases, the speed at which an answer is given can mean success or failure in an appointment.

Blip Desk provides a visual alert for attendants who take a long time to answer a specific ticket.

The managers of a bot's service module can configure the maximum time expected to answer any question. After that time, if the attendant does not send a message to the customer, he will receive a red alert next to the number of unread messages.

The configuration of this alert defines the maximum time that an agent (Blip Desk attendant) can remain without responding to a certain ticket. After that time the attendant will receive the alert.

Important: time will start counting from the first unread message sent by the customer. After a response from the attendant, the counter is reset.

To configure this alert access the Service module of your bot select the option Basic settings (on the left side menu), activate the Configuration alert for maximum response time of an agent and set the time.