How to Save Data from Human Service July 18, 2024 14:30 Updated Index: Finding Saved Information After Closure Send a Personalized Closing Message Personalized NPS Survey by Agent Finding Saved Information After Closure When the human service is closed, Blip saves some information from that service, which can be used in various ways within the flow. With that in mind, we will teach you how to capture this information and give examples of practical applications. First, let's show what information can be captured: ID ➝ Ticket identification code (used in APIs). Sequential Id ➝ Ticket number displayed in the interface. Customer Identity ➝ Customer ID. Agent Identity ➝ Email of the agent responsible for the service. Status ➝ Ticket status. Open Date ➝ Opening date and time. Close Date ➝ Closing date and time of the ticket. Team ➝ Team responsible for the ticket service. Tags ➝ Tags marked on the ticket. Note: If the ticket has been transferred, these instructions will only return information from the last service. To save this information, you must configure entry actions of the type define variable in the block immediately following the human service. In the example flow below, for instance, it would be in block 5.0 - Service Note. These values are stored in a variable called input.content, so to capture them, we will access this variable and retrieve the desired information following the pattern: ID ➝ {{input.content@id}} SequentialId ➝ {{input.content@sequentialId}} CustomerIdentity ➝ {{input.content@customerIdentity}} Agente Identity ➝ {{input.content@agentIdentity}} Status ➝ {{input.content@status}} OpenDate ➝ {{input.content@openDate}} CloseDate ➝ {{input.content@closeDate}} Team ➝ {{input.content@team}} Tags ➝ {{input.content@tags}} It would look like this: Send a Personalized Closing Message After saving the ticket number, the variable can be used to display a message mentioning the service number, as shown in the images below. Personalized NPS Survey by Agent Create a personalized report by saving the NPS per agent. 1st Step ➝ Save the agent's email. 2nd Step ➝ Save the response score in a variable, such as score. 3rd Step ➝ Create a personalized report through the event logging action. Supporting Documentation: Action: Set Variable Action: Event Logging For more information, visit the discussion on the subject at our community or videos on our channel. 😃 Related articles Action: Set variable How to save human service history via Blip Integration with Google Drive Service History How to send WhatsApp notifications through Blip API Sending ticket history to the attendant's email