Contact reset by Beholder

When your client gets stuck in a bot's conversation flow, you can reset it directly in the beholder. With that in mind, we've created a step-by-step guide below that will help you carry out this procedure.

1. Click on the beholder extension:

2. On Beholder's home screen click on “Contact Reset”

After that, you will need to have the identifier of the user you want to reset at hand, to obtain it is very simple:

3. In the “contacts” tab, filter the contact that you want to obtain the user's identity.

Select to access the contact information page, on the user page just select the excerpt highlighted in the image below: 

After collecting this information, return to the beholder's “contact reset” screen.

Once this is done, you will get an answer, as shown below:

By clicking OK you will erase the client's contact information, resetting to the starting of the bot.

Now, you already know how to reset your bot users!😀

For more information, visit the topic discussion in our community or the videos on our channel.😃