Victoria Alves

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Latest activity by Victoria Alves
  • Victoria Alves created an article,

    Setting up Session Expiration and Timeout

      A user’s session on Builder never expires by default, but you can change this behavior by setting a maximum session expiration time or a timeout for each block/flow step.   To define a maximum ti...

  • Victoria Alves created an article,

    How to incorporate your AI model to your chatbot

    Index Overview Using AI on Builder's Output Conditions Validation waterfall AI-based chatbots Hybrid chatbots Using the content assistant   Overview First, make sure your artificial intelligence ...

  • Victoria Alves created an article,

    DAU - Daily Active User

    Index: What is DAU? What forms a DAU? How is the DAU accounted for?   What is DAU? DAU stands for Daily Active User. It is the metric used by the Blip platform to count users who, during the day,...

  • Victoria Alves created an article,

    How to configure Dialogflow as your AI provider

    Index: Create a Dialogflow Essentials Agente Create a service account Create service credentials Set up Blip credentials Changing plans   Dialogflow is a Natural Language Processing (NLP) provide...

  • Victoria Alves created an article,

    How to configure LUIS as your AI provider

      LUIS is Microsoft's NLP (Natural Language Processing) provider. If you want to integrate BLiP and LUIS, just follow the steps below: Index: Create a Microsoft account Create an Azure account Act...

  • Victoria Alves created an article,

    Business Messages - Components

    Index: Take Blip Supported Contents Introduction Quick Reply Carousel Rich Card How To Create Your JSON Components Standalone Rich Card Standalone Rich Card with Media Suggested Actions (Open a ...

  • Victoria Alves created an article,

    Handling not_Handled events in Chatbase's SessionFlow report

    Chatbase is one of the tools for data analysis available in Blip. Among other features, Chatbase provides a report called Session Flow. From it, it is possible to view a map of the main journeys ma...

  • Victoria Alves created an article,

    How to define attendance rules in Blip Desk

    Index: Practical examples of service rules Teams for different cities Teams for different subjects Teams for different types of users   A service rule defines how your bot directs human services ...

  • Victoria Alves created an article,

    How to create a human service solution on WhatsApp

    With the opening of the official WhatsApp API on August 2018, it became possible to use this channel to improve communication between customers and companies. One of the possible solutions, in this...

  • Victoria Alves created an article,

    How to do a custom integration with HelpDesks Tools

    Context Currently, Blip is connected to 2 human service tools: Blip Desk (native tool of the platform) and LiveAgent from Salesforce. However, anyone can build custom integrations with other tools....