Victoria Alves

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Activity overview

Latest activity by Victoria Alves
  • Victoria Alves created an article,

    What Is the Dashboard?

    Index: Dashboard Important information about the Dashboard Frequently Asked Questions about the Dashboard     The Dashboard tab has automatized information, data, and indicators about your smart ...

  • Victoria Alves created an article,

    Hubspot Extension (Lanum)

    Index: Introduction How does it work? Installation and configuration Example of use Support Introduction The HubSpot extension was developed by Lanum with the objective of boosting sales results ...

  • Victoria Alves created an article,

    Hide on hold customers’ number

    Hiding on hold customers number is a Blip Desk feature that once it is set up, the quantity of customers waiting in the service queue will not appear.     Any team member of an intelligent contact ...

  • Victoria Alves created an article,

    Active Messages - Error Codes

    If you have failures sending an active message, it is possible to analyze the details of the failure by downloading a csv file. To do this, just click on the Failure report button as shown in the e...

  • Victoria Alves created an article,

    Registration of Tags by Line

      The Tags are a way of categorizing a service concluded. They can be added during the execution of a ticket or once it is closed. From now on, you will be able to register and/or edit a tag in the...

  • Victoria Alves created an article,

    Sending WhatsApp Active Messages on Blip Desk

    index: Contextualization Prerequisites How to set up sending active messages on the Blip Desk Sending flow on Blip Desk Receiving response from customer Active Message Status      Contextualizati...

  • Victoria Alves created an article,

    FAQ - Processes

    Índice: Alteration of Display Name Obtaining the Verification Seal Alteration of Display Name To request the alteration of the Display Name of your bot, we ask that you open a ticket for our Supp...

  • Victoria Alves created an article,

    Contact reset by Beholder

    When your client gets stuck in a bot's conversation flow, you can reset it directly in the beholder. With that in mind, we've created a step-by-step guide below that will help you carry out this pr...

  • Victoria Alves created an article,

    Stories Replies on Instagram

    Index: Introduction How to enable or disable stories replies on Instagram How to identify messages coming from a particular brand story Introduction When you choose to use this entrypoint, a conv...

  • Victoria Alves created an article,

    How to configure a destination block by variable

    Index: How does output by variable works Key Points   Setting a destination block in Blip is defined by the Output/Exit Conditions in Builder.  Besides directing the conversation flow to a specif...