Layla Pereira

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Activity overview

Latest activity by Layla Pereira
  • Layla Pereira created an article,

    Active Messages - Error Codes

    If you have failures sending an active message, it is possible to analyze the details of the failure by downloading a csv file. To do this, just click on the Failure report button as shown in the e...

  • Layla Pereira created an article,

    How to do a custom integration with HelpDesks Tools

    Context Currently, Blip is connected to 2 human service tools: Blip Desk (native tool of the platform) and LiveAgent from Salesforce. However, anyone can build custom integrations with other tools....

  • Layla Pereira created an article,

    How to import a bot flow in Builder

    Index: Exporting the stream Importing the flow   One of the main advantages of Builder is to allow the flow of a bot to be shared in a simple way, so the navigation rules and the bot’s content ca...

  • Layla Pereira created an article,

    How to import pre-existing NLP model (intents and entities) into BLiP

    Index: Blip Watson Dialogflow LUIS Conclusion   To import intentions and entities from providers into Blip, it is currently necessary to manually change files exported by providers so that they f...

  • Layla Pereira created an article,

    How to import/export a knowledge base

    Index: Exporting your knowledge base Understanding the structure of exported files Importing a knowledge base   If you already have a knowledge base (set of intentions + entities) and want to bri...

  • Layla Pereira created an article,

    How to manage service queues in Blip Desk

    The user who created the bot — or anyone who has write access to the attendant module — can manage the attendants and their attendant queues. To manage the service queues, go to the Service module....

  • Layla Pereira created an article,

    How to interact with users through Messenger

    Index: Chat plugin Discover tab Search Facebook Pages Click-to-Messenger ads links QR Code “Contact us” plug-in   The Messenger Platform will allow your bot to send messages to a person only...

  • Layla Pereira created an article,

    How to retrieve contact information in a subbot

    Index: Context of enabled router Context of disabled router   Context of enabled router When using the context of the router, the subbot performs actions and commands on behalf of the router. In ...

  • Layla Pereira created an article,

    Using Dynamic Content

    Index Using Dynamic Content Defining the content type  Message Content Metadata   Using Dynamic Content The Dynamic type is a type of message content that can be defined at runtime, that is, duri...

  • Layla Pereira created an article,

    Public Information Security Bulletin

    Index: Mission and Responsibilities  Blip security Cloud security Data Security  Workstation security  WhatsApp channel Networks  By-design initiatives Awareness  Useful Links Contacts   Mission ...