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Fill free attendance slots in one click

  • Updated

Index:

  1. Contextualization
  2. Prerequisites
  3. How to configure the feature
  4. Answering the Tickets

 

Contextualization

Blip Desk allows the attendant to pull a ticket by bot by clicking on the 'Answer' button. We are adding the possibility of pulling more than one ticket per bot according to the configuration performed. Configuration of availability and slot sizes must be done individually for each bot.

 

Prerequisites

Permission is required to edit advanced bot settings

 

How to configure the feature

For the functionality to be available, it is necessary to register some advanced settings, namely:

 

  • ManualDistributionToAllAgentSlotEnabled
    Value: true
    Description: If 'True' is entered when manually distributing tickets, the entire attendant slot will be filled
  • ManualDistributionAgentSlot
    Value: {greater than 0}
    Description: Default attendant slot size for automatic or manual distribution.

  • RefreshAgentList

    Value: {true or false}

    Description: Informs if you want to update the online user cache in Redis (only when “DistributionType” is Redis)

 

Access the bot where the service is configured. In the upper-right corner, click the bot's "settings" gear.

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On the next page, click on “here” to open “Advanced Configurations” (it is located at the bottom of the screen).

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A modal will open, click “Continue”.

On the page that will be displayed, add in the fields below:

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Answering the Tickets

After the necessary settings explained above, when there are multiple tickets waiting for service and the attendant has more than one empty slot for that bot, enough tickets will be pulled to fill the empty slots.
In the example used, the slot size is 3. See that there are two tickets in the queue and no BalboAtende ticket being attended, so the attendant has 3 slots available.

mceclip1.png

 

By clicking on 'Answer' the two tickets will be taken to the service

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When the attendant's slot is completely filled, the behavior when there is a ticket waiting and he clicks on 'Answer' will only pull one ticket at a time.

 

See the example below.

Three tickets from bot balboatende in attendance and two tickets waiting

 

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Click on ‘Answer’ and only one ticket will be pulled.

 

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For more information, visit the discussion on the subject in our community or the videos on our channel. 😃

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