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Change in the SMS channel

  • Updated

Index:

  1. Introduction of New Security Measures
  2. New process for SMS sending
  3. How to Request Template Creation
  4. Support

 

We are constantly improving our services to ensure the security and efficiency of our platform. In this context, we would like to inform you about some significant changes in the SMS channel and the implementation of additional security measures.

 

Introduction of New Security Measures

These measures are essential to ensure the integrity and confidentiality of information transmitted through our services.

 

New process for SMS sending

From now on, to ensure the security and integrity of messages being transmitted, it is necessary to create a template for SMS sends. Our responsible team has already created some pre-configured templates, but it is crucial that you inform us about the messages you wish to send via SMS so that we can create templates according to the content.

This template creation will be carried out through a request to our support team or via WhatsApp. In case of difficulties in opening the request, please email support@blip.ai .

 

How to Request Template Creation

To request the creation of templates for your SMS sends, please open a request through our support system with the content of the message you use at the time of sending, so that we can create the template accurately and avoid any future errors.

Example:

Subject of the request: SMS channel template creation

Content of the request: include here the description of the text you want to be implemented in the template.

Note: It is important to emphasize that requests must be opened at least 48 business hours before they need to use the template so that the team can register it.

 

Support

We are committed to providing continuous support during this transition period. Our support team is available to assist you in the template request process and help with any questions you may have.

We appreciate your understanding and collaboration during this security improvement process. We are confident that these changes will further strengthen the reliability of our services.


For more information, visit the discussion on the subject in our community or the videos on our channel. 😃

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