How to Use Blip Go! to Boost Your Company or Business – Blip | Blip Help

Index

Greeting

The greeting is the first message your user will receive after sending a "Hi," so it’s essential to reflect your company’s tone and voice. It should make a good impression to encourage the conversation to continue. You can use emojis if you want to make the language more casual, but be careful not to overdo it, okay?

Tips:

Always opt for neutral terms to address all users.
Use greetings without time references, as Blip Go! operates 24/7.

Don’t worry—just to the side, we’ll provide two examples: one more humanized and another a bit more direct, showing how to apply these tips to your greeting and make your customer service even more efficient!

Start setting up my Blip Go! now

https://packs.blip.ai/pack-manager?packId=60

Automatic Responses

Thinking about automation and performance gains, automatic responses will be a great ally. Through them, you can direct and quickly answer frequent questions from your users in a way that doesn't require human interaction.
You can offer complete answers and links to help your user reach their goal. No more leaving your customer waiting!

Tips:
Bring the main topics, the ones that generate the most questions for your customers. To do this, you can analyze your customer service or try to remember those questions that always come up for you and your team.
Remember, the idea is for your user to resolve their need on their own, so make sure the description is thorough.

We will show two models of quick responses that work well in any segment. In one, we’ll show a broader way of addressing general topics, and in the other, we’ll present a more specific approach.
Start setting up my Blip Go! now
https://packs.blip.ai/pack-manager?packId=60

Team Members

In this step, you will add the emails of the people responsible for customer service. You can grant them administrator permissions (full access) or agent permissions (view and respond to conversations).
Everyone added will receive an email in their inbox to create an account on the platform. Afterward, they can access Blip Go - Blip according to the permissions granted.
Tips:
Include as administrators only those who really need this access.
Guide agents/admins to check their inbox, spam, or even trash for the account creation email.

Start setting up my Blip Go! now

https://packs.blip.ai/pack-manager?packId=60

Customer Service Teams

As we mentioned, Blip Go! allows your user to get help autonomously, but sometimes the contact may be more complex, and your team might need to step in. With this in mind, it's entirely possible for your user to contact them according to the available service hours. To facilitate this, you can set up service queues so that your user can choose and be directly directed to the appropriate team based on the selected topic.

Tips:
How does your service work today? Think about the organizational structure and bring it to your queues.
It is possible for the same person on your team to be in more than one queue.
Start setting up my Blip Go! now
https://packs.blip.ai/pack-manager?packId=60

Customer Service Teams - Pre-service

We know your user can contact your team, but how can we make your team as efficient as possible right from the start? By using the pre-service question! The pre-service question helps understand the reason for your user's contact before transferring them to your team. This way, when the contact reaches your team, they will already have full knowledge of the issue and can assist your user in the best way possible!
Tips:
Use the pre-service questions as a screening tool for your team.
Think about what information is needed to start a specific service and apply it.
Next, we’ll show you how to use pre-service in some situations. In one, we’ll include more specific questions to help your team resolve the issue on the first contact, and in the other, we’ll show the possibility of something more general.

Start setting up my Blip Go! now

https://packs.blip.ai/pack-manager?packId=60

Working Hours

You can select the days when you have human support available and then configure the time period for this service.

You can set up to 3 time intervals for service periods. If your service is available 24/7, you only need to activate the 24h button.

Considering holidays, there is also the possibility to specify which holidays you will be operating and set the service periods, also with up to 3 intervals.

To add a holiday:

type the date (DD/MM) and press [Enter], e.g., 25/12. The dates will only be saved correctly if they are separated and within a blue field with an [x icon] next to them.
After configuring the hours, click [Save].

For more information, check out the discussion in our community or watch videos on our channel. 😃

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