FAQ: Billing Updates and Systemic Evolution (SAP)

Introduction 

Blip is in a moment of profound structural evolution, consolidating the migration of our financial operation to a new international standard ERP (SAP). The objective of this movement is to guarantee our partners the highest level of security, governance, and predictability. During the current stabilization phase, some specific inconsistencies in text and dates were identified in the last billing cycle. Below, we clarify the main doubts regarding the subject:

1. I identified a divergence in the values or items of my invoice. What is happening? 

During this systemic transition, some customers may notice inconsistencies in the generation of charges. Our financial and technical team is conducting a thorough audit in this billing cycle to ensure the integrity of all contracts. Should you identify any divergence in your values, please contact our support team. We are treating these reviews with maximum priority.

2. My invoice description shows the item "Free conversations", what happened? 

We identified a visual nomenclature failure at the time of generating the mirror of some invoices. The system erroneously displayed the term "Free conversations" for the volume that, in reality, corresponds to "Marketing Lite Messages" (product priced in contract). Our team is already applying the necessary systemic corrections to mitigate this error in future mailings.

3. My bank slip was generated with the incorrect due date. What should I do? 

If your bank slip was issued with a due date divergent from your contractual standard due to our system update, we ask that you wait. Our technical team is already arranging the reissue of the affected documents with a new valid payment term.

4. What is the date for sending the corrected bank slips and invoices? 

Our technical and financial teams are working intensely to normalize this situation and ensure that all validations are made. Although we do not have an exact sending date for each case today, we will get in touch within 10 days sending the correct charge. Rest assured: the new documents will have readjusted due dates, ensuring that your financial flow is not harmed.

5. I have already made the payment of the bank slip with the incorrect date. Do I need to do anything? 

In case the payment has already been scheduled or settled, our financial team will evaluate your account during our internal audit. If there is any need for adjustment, readjustment of values, or compensation, our team will contact you directly to align on the best solution.

6. I still haven't received my invoice/bank slip for this month. What happened? 

Due to this same SAP stabilization process, the billing for part of our base suffered a delay in issuance. Your account is already mapped and the documents will be processed and sent within 10 days, also with the due dates properly extended.

Need more help? 

In case your question was not answered above, or if you identified a scenario different from those listed, our team is at your total disposal to prioritize your case. Get in touch by clicking here.