Privacy policy – Take Blip | Help Center

Index:

Blip is a platform that allows the construction, management and evolution of chatbots and smart contacts. In order for us to provide the most suitable functionalities, we need to collect, store and process some types of data.

We understand how great is the trust of our users and customers when sharing their data with us, therefore, this Privacy Policy seeks to describe clearly and objectively the treatment of data performed while using the Blip platform.

This policy applies to users of the Blip platform anywhere in the world, applying specifically to direct users, that is, users who register on the Blip platform. We recommend that this entire document be read, as well as our Terms of Use.

Information we collect

Your data is collected considering the principle of minimization. This means that we collect only what is necessary and if we have a specific purpose for doing so.

Information you provide

To use the Blip platform, you will need to provide us with some data - including personal data - depending on the context. This data will be used to provide our platform, such as:

Account information: You will need to provide us with some personal data for setting up your account on Blip. We ask that the following data be provided: Full name, e-mail, password registration, company website, telephone and the number of employees of the registered organization. You can also choose to register your account through Google's email service, Gmail. For that, it will be necessary to authorize Google to share some data with us, such as: name, email address, preferred language, time zone and your profile photo. You can also provide us with more information through “My Account”, such as profile picture, city, state and country. This information is additional and not mandatory for creating a Blip account.
Chatbot content: we collect all the content that you enter on the Blip platform during the creation and use of your chatbot, such as texts, images, URLs and others, depending on the resources used within the platform.

Builder: When using this functionality, all data involved in creating the chatbot flow are collected and stored, including texts, images, files, urls and others.
Artificial intelligence: The following data is collected and stored, when using this functionality, data from the Artificial Intelligence provider, Intentions (connection between what the user says and how his chatbot should understand and respond), Entities (categories with your application works on) and the Artificial Intelligence model.
Channels: your chatbot project can be published on different channels and, for this integration to be carried out, information is collected as an integration token.
Analysis: we collect and store usage data from your chatbot projects so that we can have analysis metrics and a basis for decision making for managing and evolving your chatbot. You can include event registration actions and, to allow the creation of customized reports, this data will be collected and stored.
Contacts: all users who interact with your chatbot are registered on the platform. This registration is necessary for communication between chatbot and end user to be possible. Data is stored depending on the channel on which the chatbot is published, such as full name, location, photo, phone number and others.
Attendance: a functionality is provided that allows attendance to a user to be performed manually. For the adequate supply of this resource, it is necessary to collect and store some data, such as full name, status and working hours of the attendants (users of the platform who will perform manual attendance).
Growth: to use this feature, you will need to make a request by email or use the integration with Sugar Ads, where you will need to share your contact list.
Resources: for the use of this functionality, all types of available content will be collected and stored.
Log: this feature allows analysis and visualization of everything that is being sent and received by your chatbot. To make this feature available, all messages sent and received are stored, as well as status information and who sent them.
Payments: this feature allows the use of payment in the chatbot. For this, it is necessary to provide email and PagSeguro token.
Integrations: in addition to the features provided by the Blip platform, it is possible to integrate with other tools within Integrations. When you choose to integrate with any of these third-party tools, your chatbot data will be shared and the tokens necessary to perform the chosen integration will be stored.
Settings: with this feature, it is possible to access some configuration options in which data will be collected and stored, such as chatbot name, description, image, welcome messages and connection information.
Team: This feature allows you to grant other people access to your chatbot project. You will have the possibility to choose which permission level is the most appropriate, observing the minimum necessary to carry out the proposed activities.

Payment information: the Blip platform has three types of plans: Standard, Business and Enterprise. Depending on the option you choose, you will be asked to provide additional personal and payment information - necessary for us to process the transaction and payment, such as your name, social security number and contact information.
Communication: we can communicate with you via the email provided in the registration to inform you about something relevant to the Blip platform or send an invitation to participate in surveys that will help us better understand the needs of our users. Our sales team can also contact you using the telephone number provided in the registration. If you do not wish to receive these contacts, you can request the removal of your contacts through the email legal@blip.ai - in the case of emails, you can also unsubscribe from the receipt list through the link in the emails themselves. You can also provide us with additional information when responding to emails from our team about a support question or when using any of the support platforms: Help Center and Ideas.

We do not knowingly collect personal data from children and adolescents. When we become aware that users in this profile have sent us personal data, that data will be deleted as soon as possible. If you have any questions, please contact us at legal@blip.ai.

Information collected automatically

In addition to the information you provide, we also collect some information automatically:

Usage information: we collect information about the use of our platform made available on the Blip platform. The information collected reflects the actions taken during the creation and management of your chatbot. This information is important both for platform improvements and for mapping possible errors.
Location information: We collect information about your approximate location using your device's IP address. These data are used to analyze how many people use the Blip platform by region. You can also provide us with more information through “My Account” on a voluntary basis, identifying city, state and country.
Technical information: We collect information such as the type of browser you are using, IP address, device type, language preference, operating system and mobile network information. We collect this information so that we can analyze problems that are found and correct errors more appropriately.
Cookie information: we can define "cookie" as a set of information that a website can store on your device until it expires. From the moment that this information is stored, it will be provided by your browser whenever you access this site, making your preferences to be applied. We use cookies to store your account data in order to keep you connected to your account on the Blip platform portal and to have a better experience with our platform when applying your preferences.

How we use your information

Without disregarding the forms of data use already exposed above, the use of this information occurs, primarily, as follows:

We use your data to provide the experience of using the Blip platform, how to set up your account, create and manage your chatbot.
We use information from the use of the platform to develop improvements aligned and more and more suited to the needs of our users.
We use information from surveys conducted with our users, who have agreed to help us, to better understand how they interact with the platform, as well as to identify what could be changed so that usability and operability are better.
We use data on the use of the platform in order to detect non-standard behavior, monitor and protect.
We use information from conversations exchanged between users and chatbot anonymously, so that we can improve and create new models of Artificial Intelligence.

How we store your information

The personal information collected will be stored in Brazil, using cloud service providers that are concerned with privacy and data protection. This information is stored for the minimum period necessary to deliver the resources proposed by the Blip platform, taking into account the data retention period determined by the applicable legislation. If you decide to delete your account and delete your data, it will be anonymized or permanently deleted. It is important to note that the data will be deleted for compliance with legal obligations or for the regular exercise of rights in judicial or extrajudicial proceedings.

How we share your information

Information sharing will only take place in the circumstances outlined below. It is important to note that we do not sell your personal information under any circumstances.

Employees and Outsourced: information about you can be shared with our employees and our contractors who need this access to assist in the construction or provision of contracted resources. We guarantee good information security practices, such as awareness and controls so that our employees and contractors follow this Privacy Policy and our internal policies.
Third parties: We may share information about you with third parties so that they can provide us with the contracted resources. Example: cloud providers, platform for error tracking, marketing, sales and service platform, platform for analyzing user behavior.
As required by law: we may share information about you to fulfill a legal obligation or to exercise your rights regularly in judicial or extrajudicial proceedings.
Anonymized data: we may share information that has been anonymized, that is, information that, by reasonable means, cannot be used to identify you. Examples: we can use statistical data on the use of our platform or content of messages exchanged with the chatbot with Universities for the creation and evolution of Artificial Intelligence models.
Support: If you send us a request through the Help Center or Blip Ideas, these publications will remain public.

Other important information

Your rights

We guarantee your fundamental rights of freedom, intimacy and privacy. Thus, requests regarding the processing of personal data can be made through the email legal@blip.ai, considering:

Confirmation of the existence of personal data processing;
Access to personal data that we have;
Correction of incomplete, inaccurate or outdated data;
Anonymizing, blocking or deleting unnecessary or excessive data;
Data portability, within legal limits;
Elimination of personal data;
Information from public and private entities with which we share data;
Information about the possibility of not providing consent and the consequences of this option;
Revocation of consent.

Regarding the right to delete data, it is important to note that, when choosing this action:

The data will be deleted or anonymized. This means that your account, as well as your projects, will no longer be available on the Blip platform.
It is important to note that the data will be deleted if necessary, due to legal obligation or for the regular exercise of rights in judicial or extrajudicial proceedings.

Managing your personal data

You have the following options available to manage your personal data:

Data minimization: there are personal data that you can choose not to share with us. However, when you choose not to provide this data, some features offered may no longer be available.
Communication: we can get in touch with you via your email address or through your phone. This data is provided by you through the registration on the platform, and you can choose at any time to stop receiving our communications. In that case, just follow the instructions in the messages or by sending this request to legal@blip.ai. However, when you choose to disable messages, we may send other types of messages about your account, password recovery and legal notices.
Cookies: We use cookies, but you can configure your browser or device to remove or reject them. However, when performing this action, you should be aware that some features may not work properly.

Safety

We maintain administrative, technical and physical safeguards to support the protection of the personal information you share with us. These actions are associated with the effort to prevent loss, misuse and unauthorized access, disclosure, alteration and destruction.

We know that no transmission over the internet is 100% secure, so it is important that you protect data such as your email and password used for authentication on the Blip platform. In this way, we prevent other people from accessing your resources.

More details on information security can be obtained through the section "Data privacy and protection program", on the Blip platform Help Center portal. In case of doubts, please contact us by e-mail: legal@blip.ai.

Updates to this Privacy Policy

This Privacy Policy may change from time to time. Whenever changes occur, we will notify you via your account's registration email.

It is important that you periodically review this policy so that you can keep up to date with the latest information.

We understand that, following the publication of changes to this Privacy Policy, you continue to use the resources provided by the Blip platform and accept what has been updated.

Contact

If you have any questions, do not hesitate to contact us at legal@blip.ai.

For more information, visit the discussion on the subject in our community or the videos on our channel. 😃