How does redirection between subbots work? July 22, 2024 13:23 Updated Index: Redirection between subbots Forwarding a context message Redirection between subbots In a router structure, it is possible to perform redirection between subbots (child bots) associated with it. Currently, this redirection is carried out through a block in the Builder ➝ in the Actions field ➝ Action Redirect to a service. The name of the service should be provided. This name can be located through the router bot ➝ Services ➝ the name will be the value contained in the “Service” field. Forwarding a context message If desired, a context message can be forwarded to the target service so that a new input from the user is not necessary to start the interaction in the target subbot. As a best practice, it is important that all blocks with this action do not wait for user input and have the default output set to the Start block. This action is necessary for returning the contact to the subbot. When returning to a subbot with which the contact has already interacted, the contact will be directed to the last block they passed through before being redirected. Upon returning to this block, the exit conditions will be executed, and the contact will be directed to the beginning of the flow. Complementary documentation: How to create a router bot with 3 subbots Hierarchy (or architecture) of bots and subbots Recording of the AMA - Router (Router) For more information, access the discussion on the topic in our community or the videos on our channel. 😃 Related articles How to create a bot router with 3 subbots Action: Redirect to a service How to retrieve contact information in a subbot Creating interactive messages in WhatsApp Builder variables