How to send SMS via Scheduler

Index:

1. How to send SMS via Scheduler
2. SMS Channel Good Practices
   

 

The process of sending SMS via scheduler is very simple and intuitive and is carried out using only Blip, it is not necessary to access external sites. Follow the steps below to make your shot:

 

1) Access the Blip portal;

2) Then, select the desired chatbot to trigger the SMS. It is recommended that the selected chatbot be SMS-only, as mentioned in best practices section 1 (add link to section).

3) Then click on the ellipsis icon on the top menu and access the “Extensions” option.

4) Search for the Broadcast extension in the upper right field and click on “Broadcast List”;

5) Select the extension and click on the blue button: “Activate Extension”

6) Select the Chatbot you want to activate SMS and then click on the blue button: “Activate extension”.

7) Click the blue button in the lower right corner to accept the terms and conditions.

8) Enter the name of your first list in the “New List” field and click the green “Add” button. This list will contain the contacts you want to send SMS to.

9) The created list will appear in the field below. It is possible to define several lists for specific contacts and thus reuse them in other situations, once they are saved:

10) Then, select the 3rd option from the top menu, called “Manage Contacts”:

11) Click on the “Select a list” field and select the created list:

12) Click on the blue button “Choose File”, choose the .txt file with the contacts you want to send the SMS and click on the button “Import”.

13) The selected file must have the extension “.txt”, indicating that it is a text file and must comply with the following standard:

 

DDI + DDD (com o 9º dígito incluso) + número de telefone + @sms.gw.msging.net

 

14) After importing the file, click on the ellipsis icon and access the “Growth” option in the top menu:

15) Select the “Scheduler” option on the left side menu and click on the blue button: “Schedule message”.

16) Define the name of your campaign in the field below, this name will be saved in the sending history:

17) Enter the text you want to send in the SMS and click on the “check” button to store the written text:

18) Click on the blue button in the lower corner “Continue” to proceed to the next step.

 

19) Select the desired contact list, you can view how many contacts are on that list in the interface on the side: “Impact Estimate”.

20) Select the type of message that will be sent to users.

21) to finish, select whether you want to send the SMS now or if you want to schedule the message. if you decide to schedule the message, select the date and time to send it.

22) Click on the blue button in the lower right corner to complete your action. Ready!

Your messages have been sent, you will be redirected to the main page, and you can view your sending details in the history:

SMS Channel Good Practices

 

1) Activate SMS in an SMS-only chatbot

To facilitate message control, we indicate that the SMS flow is exclusive to an SMS chatbot, that is, it is not recommended to activate SMS in a chatbot that has a WhatsApp flow. In that case, create a separate chatbot just for the SMS flow.

If you activate the SMS in a chatbot that has a WhatsApp flow and activate an interactive component, such as buttons or dynamic content. These components do not exist in the SMS and both channels are using the same flow. The component will not be sent in the expected format, and you may still be charged a higher amount of messages due to the number of characters that this behavior will generate.

In this way, the message will not work as expected, it will be too long and will still have several special characters that will be financially accounted for.

 

Types of messages allowed in SMS	Types of messages not allowed in SMS
Texts	buttons
Images*	Quick Reply
Vídeo*	Menu
Web link	Áudio
	Carousel
	Search
	Location
	Dynamic Content

• Images and videos: are sent through a link that redirects to the image/video sent.

2) To send only active messages, no chatbot flow is needed

If you only want to send messages to your user, without the need to receive replies to that message, just activate the SMS in a chatbot that does not have a flow in the Builder. If this flow exists, waiting for user responses and continuing the “conversation” between the customer and the chatbot, the payment will be recorded due to the continuity of messages sent.

 

 

For more information, visit the discussion on the subject in our community or the videos on our channel.😃