Active Messages - Error Codes – Take Blip | Help Center

If you have failures sending an active message, it is possible to analyze the details of the failure by downloading a csv file. To do this, just click on the Failure report button as shown in the example below:

Below the possible errors are listed in a table with 3 columns, namely:

Error Code: error code - name given to the error
Description: brief description of what the error means
Suggested Action: suggested action after receiving the respective error

Error Code	Description	Suggested Action
1 - General Error	A general error has occurred on Blip	You can send the message again
2 - General Timeout	A timeout error has occurred on Blip	You can send the message again
38 - Authorization Max Throughput Rate Reached	Max message throughput rate reached	You can send the message again when there is no high message load on your chatbot
51 - Dispatch Error	General dispatching error	Destination channel is not available. You can send the message again
81 - Gateway error	General gateway processing error	General gateway errors, including errors from channel API. If the message has a code at the end between brackets check the error in WhatsApp Business API docs
86 - Gateway operation timed out	The gateway operation timed out	You can send the message again
429 - Too Many Requests	WhatsApp API response status code does not indicate success	You can send the message again after limit is normalized
1505 - Invalid recipient for channel	Invalid recipient for WhatsApp channel	You may remove the number from your audience because it doesn't have a WhatsApp account at the moment
1601 - General broadcast processing error	Generic error during campaign broadcast processing	You can send the message again
1602 - Recipient in attendance	When the number is in attendance the active message will not be sent	You can send the message again once the recipient attendance was finished

When HTTP Status Codes are used by the WhatsApp Business API Client you will see messages in the format below:

WhatsApp API response status code does not indicate success: 504 (GatewayTimeout)

WhatsApp API response status code does not indicate success: 502 (BadGateway).

WhatsApp API response status code does not indicate success: 503 (ServiceUnavailable).

For these scenarios you can try sending the message again later.

See WhatsApp Business API doc for more info! 😀

In case you receive an error not described here you can contact Take Blip support .
For more information, visit the discussion on the subject in our community or the videos on our channel. 😃

Related articles