Active Messages - Error Codes Help Center August 26, 2022 16:41 Updated If you have failures sending an active message, it is possible to analyze the details of the failure by downloading a csv file. To do this, just click on the Failure report button as shown in the example below: Below the possible errors are listed in a table with 3 columns, namely: Error Code: error code - name given to the error Description: brief description of what the error means Suggested Action: suggested action after receiving the respective error Error Code Description Suggested Action 1 - General Error A general error has occurred on Blip You can send the message again 2 - General Timeout A timeout error has occurred on Blip You can send the message again 38 - Authorization Max Throughput Rate Reached Max message throughput rate reached You can send the message again when there is no high message load on your chatbot 51 - Dispatch Error General dispatching error Destination channel is not available. You can send the message again 81 - Gateway error General gateway processing error General gateway errors, including errors from channel API. If the message has a code at the end between brackets check the error in WhatsApp Business API docs 86 - Gateway operation timed out The gateway operation timed out You can send the message again 429 - Too Many Requests WhatsApp API response status code does not indicate success You can send the message again after limit is normalized 1505 - Invalid recipient for channel Invalid recipient for WhatsApp channel You may remove the number from your audience because it doesn't have a WhatsApp account at the moment 1601 - General broadcast processing error Generic error during campaign broadcast processing You can send the message again 1602 - Recipient in attendance When the number is in attendance the active message will not be sent You can send the message again once the recipient attendance was finished When HTTP Status Codes are used by the WhatsApp Business API Client you will see messages in the format below: WhatsApp API response status code does not indicate success: 504 (GatewayTimeout) WhatsApp API response status code does not indicate success: 502 (BadGateway). WhatsApp API response status code does not indicate success: 503 (ServiceUnavailable). For these scenarios you can try sending the message again later. See WhatsApp Business API doc for more info! 😀 In case you receive an error not described here you can contact Take Blip support .For more information, visit the discussion on the subject in our community or the videos on our channel. 😃 Related articles Sending WhatsApp Active Messages on Blip Desk Data Extractor (Access to data) How to send SMS via API FAQs How to customize the service template