Templates for using active messages in WhatsApp November 06, 2023 13:31 Updated In the list below, you can see use cases with some model examples and apply them to your use cases. Funnel Moment Template type Case of use Message Examples Topo Marketing Welcome Messages — Dear ___, thank you for choosing Blip. Here are your options… — Hello, thank you for accepting to receive messages via WhatsApp. We will send you… Topo Marketing Finalize the sending of end customer information — Hello, we received some of your data and want to know more about you! We can complete the registration here Topo Marketing Product pre-launch — On XX/XX we will launch our new product, you won't be left out, right? [CTA] Topo Marketing Send the end customer to other pages, such as registering for events, videos, website — Register now for our exclusive webinar! [link] — Schedule an appointment with an experienced doctor. [link or quick reply] Quite Marketing Offer sales assistance - Hello everything is fine? My name is..., I noticed that you looked at some products on our website. I am available to help you and answer any questions! Quite Marketing Offer products, discounts and promotions in a generic way, without defined segmentation - Last day! Receive great discounts on Black Friday! - The summer is comming! Extra 10% discount with code:VERAO2024 Quite Marketing New price alert — Our specialty coffees are now 25% off! — Your favorite sneakers are 10% off, hurry up, it’s only today! Quite Marketing Informational messages that do not require a response or direct to other locations — Health tips of the week - Did you know…? — Just stopping by to wish you a happy new year! Quite Marketing Invites the user to interact with the message by providing answers to questionnaires, reviews, quizzes — We'd love to hear more about what you think about... Answer questions here. — Take the test and find out what type of buyer you are — Take the test and find out what type of investor you are — Take the test and find out your skin type Bottom Marketing Send to customers who didn't convert on CTWA — I saw that you have your eye on the product… how about taking the opportunity to take it now? Bottom Marketing Re-engagement of customers who searched or viewed specific pages — We saw that you were interested in this house. Schedule a visit before it leaves the market! — You haven't completed your registration and today is the last day to guarantee your discount. Bottom Marketing Recommending complementary products or upgrades — Thank you for shopping with [company name]! Upgrade your order today to ensure recurring deliveries — We hope you enjoyed our class. Now it's time to take the next step in your career with this training Bottom Marketing Offers for segmented groups of customers, reactivation of churns, reminders of subscriptions that are about to expire or customers interested in the same group of products/services — Dear ___, we are sorry you canceled your order. Here is a coupon valid for 7 days. — We are providing a special 20% discount for those who attended our workshop Bottom Marketing Recommendation of other products, such as bestsellers, returns to stock, new arrivals, refills on products with recurring purchases — Everyone asked for it, and the product… was back in stock! — It's time to replace your dog's food, can we continue with the order? — We just received the new [product name], come check it out Bottom Marketing A second message when the customer does not respond on WhatsApp or other channels, such as the bot — Hello, have you seen my messages? We will continue the conversation about your trip. — Hi, I tried calling you. Call me as soon as you can. Bottom Marketing Invitation to download applications — Hello, haven't you downloaded our app yet? Your points are waiting for you! — To understand more about our contract and conditions, download our app. Bottom Marketing Abandoned cart — Did you forget something? You have products in your cart. — You didn't finish your order on our website, we can finish it here! After sales Utility Sending payment links or invoices — Hello___, in the link below you will find your payment slip for the month of November/23 After sales Utility Payment reminders — Hello___, to keep your subscription active, make payment by 17/November/23 After sales Utility Confirmation of opening requests or tickets with support — Hello, we received your call and will keep you updated on its progress. After sales Utility Satisfaction survey — Hello___, we are very happy with your purchase, we would like to know what your experience was like! After sales Utility Order status details — We have received your order, we are waiting for payment approval to begin separating the items. After sales Utility Delivery status details — Your order has been shipped, follow the tracking using the link below — Your order arrived at the courier. — Your order will be delivered between 10am and 12pm today. After sales Utility Alert such as boarding pass, estimated arrival of the car requested via app, active suspicions in the bank account — Your trip is coming up, here is your flight information — We have identified suspicious activity in your bank account, access the app or reply to this message to let us know if it was not you — Driver ____'s car with license plate ____ will arrive in 3 minutes. After sales Utility Reminder that the appointment date is approaching and confirmation of the appointment — Hello___, your appointment with Doctor ____ will take place on 11/02/2023, if you cannot attend, just reply to this message and we will reschedule. — Hello___, your appointment has been confirmed, we look forward to seeing you on 11/01/2023 at 2pm. If you have any questions, just call us here. Observation: Remember that all templates are reviewed by Meta it's at Blip has no control over the decision. For more information, read about Goal directions in this link. Additional articles How to create and approve a Message Template on WhatsApp. How to interact with users through WhatsApp For more information, visit the discussion on the subject in our community or the videos on our channel. 😃 Related articles How to Create and Approve a Message Template in WhatsApp Sending WhatsApp Active Messages on Blip Desk Creating interactive messages in WhatsApp Smart Sales - Conversational Commerce Active Messages - Error Codes