Blip Store FAQ – Blip | Blip Help

In this article, we have grouped the most common questions about the operation, commercial rules, management, and technical infrastructure of the Blip Store. Use this informative guide to understand how the marketplace enhances your operation and accelerates the evolution of your Intelligent Contact.

Understanding the Blip Store Better

What is the Blip Store?

The Blip Store functions as an official extensions marketplace developed to enhance your Blip platform. Extensions consist of applications created by certified partners and by Blip itself with the goal of adding new functionalities, systemic integrations, and advanced features to your Intelligent Contact.

Why use the Blip Store?

Using the store ecosystem provides the following advantages for your operation:

Agile and immediate expansion of your Intelligent Contact’s capabilities.
Direct integration with other market systems without the need for custom development.
Reduction in production costs and total implementation time for new features.
Access to certified solutions built by technology specialists.
Possibility to test new functionalities without initial financial commitment, using the 10-day free trial period.

What types of extensions exist?

Extensions cover different areas such as management, support, CRM, sales, productivity, and customer service. The showcase offers everything from basic integrations to highly robust functionalities, all developed by certified partners and validated by Blip.

How can the Blip Store help me as a customer?

The store helps make your Intelligent Contact more complete and robust through automations and integrations focused on solving specific pain points of your business. The entire process happens quickly, with total information security and predictable monthly costs.

Can I suggest an extension that doesn’t exist?

Yes. If you have a specific demand that is not covered by the current extensions in the catalog, request the creation of a new tool directly through the Blip Store interface. The form is available at the bottom of the “Extensions” page. Submitting suggestions helps shape future updates of the marketplace.

Pricing and Billing

What are the prices of Blip Store extensions?

In the Blip Store, you will find both free and paid options, with prices varying according to the complexity of the feature. Each extension has its own pricing table and plans, allowing you to choose the ideal option for your setup.

How are Blip Store extensions billed?

The platform charges extensions on a monthly basis, adding the amount to the same invoice as your Blip plan. The tool’s cost is transparently itemized and added along with the general platform licensing.

Is there a trial period before subscribing?

Yes. All paid extensions offer 10 days of free use for practical trial. During this 10-day period, you can use the tool at no cost. After the trial ends, billing starts automatically on your monthly invoice. If you decide to cancel the application, do so within the trial period with no fees or penalties.

Can I cancel an extension at any time?

Yes. Cancellation can be done at any time without contractual penalties. Upon confirming cancellation, the platform calculates a proportional refund (pro-rata) based on the exact number of days the tool was used during the current month.

Installation and Management

Who can subscribe to an extension?

Only the contract administrator is authorized to complete the installation of an extension. Users with other permission levels can view the store catalog and have an internal feature to send an installation request notification directly to the account administrator.

Is it easy to install extensions?

Each extension has its own level of installation difficulty. The brand can use its own team to set it up, hire services from a specialist partner (when available), or get help from the Blip team if your company has this type of service contract.

Can I install more than one extension on the same bot?

Yes. You can combine as many extensions as needed within the same Intelligent Contact. Each application operates completely independently, and the platform does not impose limits on the number of active extensions.

Can I use the same extension on multiple bots?

Yes. When subscribing to an extension, you can install it on multiple Intelligent Contacts within your contract without paying any additional cost or extra fees for new activations.

How do I manage the extensions I have subscribed to?

To monitor your applications, follow these steps:

Logged into the Portal, access the Blip Store.
Click on the My Subscriptions menu.
Use the screen to view the list of subscribed extensions, check technical information, manage activation on different bots, and perform cancellations.

How do I cancel an extension?

To deactivate a tool and stop charges, follow these steps:

Logged into the Portal, access the Blip Store.
Navigate to the My Subscriptions menu.
Locate the exact extension you want to remove.
Scroll to the bottom of the interface page.
Click the Cancel button. The extension will be immediately deactivated from the environment, and the charge will no longer appear from the next billing cycle on your account.

Support and Help

I need help with an extension I subscribed to, what should I do?

If you have operational questions about the behavior of a specific tool, use the following support options:

Extension Page: Visit the tool’s detail page in the Blip Store to find the direct support channel and technical support information from the responsible partner developer.
Help Center: Access the Blip Help portal and type the exact name of the extension in the search field to consult the official technical documentation available.

Extensions vs. Custom Solutions

Which is cheaper: an extension or a custom integration via API?

The initial financial amount required for the complete development of a custom API integration is higher than the investment needed to subscribe to a ready-made monthly extension. Extensions allow you to start operations with a lower financial outlay spread over the months of use.

Which is faster: an extension or a custom integration?

Using an extension ensures greater speed. Developing a custom integration requires considerable time to complete steps such as data collection, briefing structuring, homologation testing, and code bug fixes. Installing an extension takes only a few minutes, making the resources available for immediate use.

How does Blip keep extensions updated?

All technology updates and improvements to extensions are provided automatically to the user at no extra cost. This model eliminates concerns about ongoing maintenance or the need to sign additional IT contracts. The partner developer is directly responsible for keeping the tool updated in the store.

International Experience and Security

Do extensions work in other languages?

Most extensions in the catalog offer multilingual support and are available in Portuguese (Brazil), Spanish, and English. Visit the specific extension page to confirm which languages are supported by the application.

Can I use the Blip Store outside Brazil?

Yes. The Blip Store has full international accessibility. Most extensions support operations in different regions worldwide, accepting configurations in multiple languages and processing payments in international currencies, including: BRL, USD, EUR, and MXN.

Are the extensions secure?

Yes. All solutions integrated into the Blip Store undergo a rigorous technical evaluation and internal audit process conducted by our team before official publication in the store. This process ensures complete information security, legal compliance with current regulations, and proper technical functioning within the ecosystem.

Need more help? Explore our content at Blip Academy or Blip Community, watch tutorials on our YouTube channel, or ask your questions in our support channel 😃