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How to Use Blip Store and Manage Extensions in Blip

  • Updated

  1. Where to Find and How to Access Blip Store

  2. Browsing and Activating Extensions

  3. Management in the My Extensions Tab

 

Blip Store brings together extensions developed to add new functionalities to your Intelligent Contacts. These extensions speed up the development of your product through quick installations, catering to use cases from simple scenarios to robust architectures, adding value to the evolution of your conversational strategy.

The interface allows you to view the complete store, explore extensions created by ecosystem partners, manage contracted solutions, and extend the activation of these extensions to multiple active chatbots under your contract.

Before You Begin

To use the Blip Store, make sure you meet the following prerequisites:

  • Have a paid Blip plan to access the installation of extensions from the store.

  • Have administrator permission level (Admin) for the Blip contract to directly contract any extension. If you are not an administrator, you can submit an installation request that will go through an approval process.

     

Where to Find and How to Access Blip Store

The platform provides different ways to access the extensions environment:

External Access

Access via Blip Portal

  1. Log in to the Blip Portal.

  2. Locate the main menu of the interface.

  3. Click the Blip Store option, prominently displayed next to your Blip contract name.

Internal Access via Chatbot

  1. Access your chatbot on the Blip platform.

  2. Navigate to the top menu of the screen.

  3. Click the three dots icon.

  4. Select the Extensions option.

 

Browsing and Activating Extensions

The screen has the same structural and visual pattern for any selected chatbot, displaying certified and ready-to-use extensions, organized by specific categories.

How to View Extension Details

  1. Browse through the Blip Store showcase.

  2. Click on the card of the desired extension to expand the information.

  3. Review the mandatory interface components displayed:

    • Activation button: Dedicated control to enable or disable the installation.

    • Developer identification: Information about the company or partner responsible for creating and maintaining the extension.

    • Summary and specifications: Explanatory text with an overview of the solution and technical details of its operation.

 

Contracting Flow by Permission Level

After expanding the card, the platform validates your access level:

  • If you are a contract administrator: Click the contracting button to activate the extension immediately in the environment.

  • If you are not a contract administrator: The interface displays the message You do not have permission to contract this extension. Follow these steps:

    1. Click the option to send a notification directly through the platform.

    2. Send the installation request to the contract administrator.

    3. Wait for approval and resource release by the responsible party.


 

Management in the My Extensions Tab

Tab focused on governance and distribution of extensions already linked to your contract.

How to Manage Your Extensions

  1. Access the Blip Store or the internal module.

  2. Click on the My Extensions tab.

  3. Monitor active extensions divided by the following lists and indicators:

    • Active extensions: Displays extensions fully operational in the contract.

    • Pending extensions: Displays applications awaiting approval or configuration adjustments.

    • Grouped view: Unified listing containing all active and pending extensions simultaneously.

    • Chatbot mapping: Technical indicator showing the exact number and names of each chatbot where the extension is active.

 

How to Replicate an Extension to Other Chatbots

  1. Within the My Extensions tab, locate the desired tool.

  2. Click the option indicating the chatbot mapping.

  3. Select the new chatbots in your ecosystem where you want to apply the functionality.

  4. Confirm the action to extend the reach of the extension.


 

Need more help? Explore our content at Blip Academy or Blip Community, watch tutorials on our YouTube channel or ask your questions in our support channel 😃

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