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FAQ Blip Store

  • Updated
  1. What are the prices of Blip Store extensions?
  2. How are Blip Store extensions charged?
  3. Is it easy to install the extensions?
  4. Can I install more than one extension in the chatbot?
  5. Can I install the subscribed extension in multiple chatbots?
  6. Is there a free trial period for the extensions?
  7. Which is cheaper: an API integration or an extension in the Blip Store?
  8. Which is faster: an API integration or an extension in the Blip Store?
  9. How are updates managed for Blip Store extensions?
  10. How do I cancel an extension?
  11. How do I manage the extensions I’ve purchased?
  12. If I still have questions about how an extension works, how do I get clarification?
  13. How do I hire a specialist to install the extension?

 

1. What are the prices of Blip Store extensions?

In the Blip Store, customers can find both free and paid extensions, with varied prices.

 

2. How are Blip Store extensions charged?

Extensions are billed monthly on the customer’s invoice.

 

3. Is it easy to install the extensions?

Extensions have varying levels of installation difficulty. Brands can choose to use their own team for setup or hire the services of a partner. Companies with dedicated teams in Blip can also rely on those teams for support.

 

4. Can I install more than one extension in the chatbot?

Yes! You can combine as many extensions as needed.

 

5. Can I install the subscribed extension in multiple chatbots?

Yes! Once you subscribe to an extension, it can be installed in multiple chatbots without usage limits or additional costs.

 

6. Is there a free trial period for the extensions?

Yes! All paid extensions offer 10 days of free use upon subscription. After this period, the cost will be billed on your monthly invoice. You can cancel at any time without fees.

 

7. Which is cheaper: an API integration or an extension in the Blip Store?

The initial cost for developing a custom API is higher than subscribing to a monthly extension.

 

8. Which is faster: an API integration or an extension in the Blip Store?

Creating a custom integration requires time to gather data, develop a briefing, generate insights, build the solution, test it, fix errors, and refine it. This process takes longer than installing and setting up an extension.

 

9. How are updates managed for Blip Store extensions?

All technology updates in the Blip Store are provided automatically and at no extra cost. There is no need for maintenance contracts.

 

10. How do I cancel an extension?

Extensions can be canceled at any time. To do so, go to the Blip Store, open the “My Subscriptions” menu, find the extension you want to cancel, scroll down, and complete the cancellation process.

 

11. How do I manage the extensions I’ve purchased?

You need to access the Blip Store, go to the “My Subscriptions” menu, and find the extension you want to view or manage.

 

12. If I still have questions about how an extension works, how do I get clarification?

If you still need more information, the support contact for each extension is managed by the solution’s development partners and is available on the Blip Store on the details page for each extension.

 

 

13. How do I hire a specialist to install the extension?

When following the purchasing process for an extension, at the subscription confirmation stage, there will be an option for customers to hire installation services for extensions that offer guided installation through an available specialist partner.

Not all extensions in the Blip Store portfolio include this type of service.

 

For more information, visit the discussion on the topic in our community or the videos on our channel. 😃

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