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How to change the avatar (photo) of the bot

  • Updated

Index:

  1.  WhatsApp Channel

 

The process is valid only for on-premise clients.

The photo of a smart contact (bot) is one of the most important pieces of information in this type of application. It is through it that the first connection between the customer and the company's brand is created.

To change a bot's avatar photo, go to the Blip portal, click on Settings and choose an image.

 

Note: An avatar image should preferably be in a 1:1 (square) format. The minimum dimension required by Meta is a maximum of 640 pixels and a minimum of 198 pixels.

 

WhatsApp Channel

If your bot is already published on the WhatsApp channel, you will need to take an additional step to update your profile picture.

 

Go to settings > basic settings:

Then select to upload the image, it must be 640×640 pixels.



Click Channels > WhatsApp

Attention: You must not click on the connected button, because by clicking on it, you may lose the connection between the BOT and WhatsApp.

 

Finally, don't forget to save.

 

For more information, visit the discussion on the subject in our community or the videos on our channel. 😃

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