Accessing Support Reports

To access the support reports, you will need to log into the Blip portal. Please note that only Blip Go! admins can make these changes.

 Blip portal access: https://blipatendimentotrial.blip.ai/application

Select the builder with the Desk variable, as shown in the image below.

Go to the top menu and select the [Support] section. This will open a left-side menu. Select the [Support Report] option. In this section, you will find all the support data related to your Blip Go!

Note: All the following data can be filtered by Channel, Agent, Queue, and Tag.

The data displayed corresponds to a 1-week period, but you can increase or decrease this timeframe by selecting the Date field and modifying the days.

In the Maximum Period section, you will be able to see:

• Maximum wait time in the queue
• Maximum wait time for the first response

In the Ticket Status section, you will be able to see:

• Number of open tickets
• Number of lost tickets
• Number of abandoned tickets
• Number of attended tickets
• Number of closed tickets

In the Average Period section, you will be able to see:

• Average wait time in the queue
• Average wait time for the first response
• Average wait time until the user is attended
• Average response time
• Average handling time

In the Tickets per Day section, you will be able to see:

• A graph displaying the number of opened tickets and the number of closed tickets.

In the General section, you will be able to see:

• Data about agents
• Data about queues
• Data about tags

In the Productivity section, you will be able to see:

• Data on attendants, workload and attendant status

For more information, visit the discussion on this topic in our community or the videos on our channel. 😃