Tickets

To access your company's conversation tickets, you will need to access the Blip portal. Please note that only Blip Go! admins can make this change.

Blip portal access: https://blipatendimentotrial.blip.ai/application

Select the builder with the Desk variable, as shown in the image below.

Go to the top menu and select the [Support] section. After that, a left-side menu will open. Scroll to the bottom of the screen and select the [Support History] option. All the tickets handled by your company will be displayed.

You can filter by:

• Contact
• Agent
• Queue
• Tags
• Ticket ID
• Period

To view a ticket's conversation, select it.

Note: Blip Go! stores tickets for a maximum period of 3 months, after which they are deleted.

For more information, check out the discussion in our community or watch videos on our channel. 😃