To access your company's conversation tickets, you will need to access the Blip portal. Please note that only Blip Go! admins can make this change.
Blip portal access: https://blipatendimentotrial.blip.ai/application
Select the builder with the Desk variable, as shown in the image below.
Go to the top menu and select the [Support] section. After that, a left-side menu will open. Scroll to the bottom of the screen and select the [Support History] option. All the tickets handled by your company will be displayed.
You can filter by:
- Contact
- Agent
- Queue
- Tags
- Ticket ID
- Period
To view a ticket's conversation, select it.
Note: Blip Go! stores tickets for a maximum period of 3 months, after which they are deleted.
For more information, check out the discussion in our community or watch videos on our channel. 😃