How to Use the Contact List to Create Audiences from Your Conversational Flow

Index:

1. Where to Find the Contact List on the Blip Platform
2. How to Use the Contact List Feature

The Contact List is a feature of the Contact Journey, allowing you to view and export users of your chatbot by node (which individually represents the blocks of the Smart Contact).

On the screen, you will be able to: see the users who passed through a specific block and export them, open the user's information and chat history, etc.

This way, you can create audiences from your conversational flow and conduct strategic campaigns to convert your users according to their behavior and completed stages in your Smart Contact, through the sending of active messages and CRM.

Attention! To use the Contact List, the Contact Journey feature must have mapped data.

• See How to Use the Contact Journey to Analyze a Chatbot's Conversation Flow.

Where to Find the Contact List on the Blip Platform

The Contact List is a feature of the Contact Journey.

To access the Contacts Journey, click here and confirm your login on the Blip platform. Select the chatbot, go to Analysis, and then Contacts' Journey in the left sidebar menu.

When you are in the Contact Journey, select a node to activate the List Contacts button, below the date filter.

To use Contact Journey and Contact List, the required permission for chatbot members is Analysis > View and edit.

• See Managing Bot Team Access Permissions.

How to Use the Contact List Feature

The structure of the Contact List feature does not change from one chatbot to another.

It will always show the name of the selected node, the number of contacts that passed through it, and the export function, as well as the users' names and the chat channel used.

• Enter the Contact Journey
• In the date filter, select the period you want to analyze (start date and end date), in an interval of up to five days, and apply.
• How to Evolve Your Chatbot Using Contact Journey Analysis

• Click List Contacts (1)

• Click to export the list of contacts from the node (1) or click to open the user's information and chat history (2)

For more information, join the discussion on the topic in our community or watch videos on our channel. 😃