How to analyze my chatbot's skills in the context of the contact journey July 22, 2024 14:33 Updated Index: Where to find the “start from” filter How to use the “start from” filter to analyze the skills of the smart contact The router bot and sub-bots architecture ensures a range of advantages for the construction and evolution of your intelligent contact. Especially for organizing the conversational flow, separating each of its functionalities or skills: the abilities of your intelligent contact. With the context of the active router, the smart contact data is centralized in the bot router, including the Contact Journey information. To ensure that you can conduct a specific analysis and gain a detailed understanding of how your customers interact with each of your intelligent contact's skills, you can choose from which block you want to start viewing the Contact Journey. Attention! To use the "start from" filter, the Contact Journey feature needs to have mapped data. See How to Use Contact Journey to Analyze Chatbot Conversation Flow. Where to find the “start from” filter The filter "start from" is a feature of the Contacts Journey. To access the Contacts Journey, click here and confirm your login on the Blip platform. Select the chatbot, go to Analysis, and then Contacts' Journey in the left sidebar menu. Above the Contacts Journey diagram, you will find the "Start from" filter, to the left of the date filter. To use Contact Journey and Contact List, the required permission for chatbot members is Analysis > View and edit. See: Managing team bot access permissions. How to use the “start from” filter to analyze the skills of the smart contact Upon entering the Contacts Journey, select the period you wish to analyze (start and end dates), within a range of up to five days. The diagram will load by initiating the conversational flow from the standard block "start". In the "start from" filter, select from the list the block from which you want to begin viewing and analyzing: To facilitate searching, you can enter the name (or part of the name) of the block, as indicated in the image above. All blocks through which customers have passed during the selected period will be available. With each new selected date range, the visualization will reload from the starting block, and you can apply the "start from" filter as many times as you like. You can use the filter to analyze appointment availability validations, how your clients react when encountering an exception block, which choices are most frequently made in a menu, among many other possibilities. Pay attention to unexpected exits, loops in the flow, most used functionalities, and learn in more detail how your customers interact with your smart contact. Important! The contact list will remain available after changing the start of the contacts' journey display. Take advantage of building audiences and conducting strategic campaigns. For more information, check out the discussion on our community or watch the videos on our channel. 😃 Related articles How to Use Contact Journey to Analyze Chatbot Conversation Flow How to create charts in a custom report How to Create Custom Reports Data Extractor (Access to data) How to Evolve Your Chatbot Using Contact Journey Analysis