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How to interact with users through Business Chat

  • Updated

Index:

  1. Business Chat button on websites
  2. Business and Place Cards
  3. Business button in apps

 

The Business Chat Services platform allows the user to interact and initiate conversations with the bot in several ways, facilitating contact with companies.

URL

Customers can start a chat using a URL you provide. When customers click on the URL, the system redirects you to Messages, so they can send a text message to your company.

You decide how and where to provide the URL. You can include it as a link in an email message on your website or use it as the action of a button in your application.

 

Business Chat button on websites

You can display the Business Chat buttons on your webpage by adding a tag to your HTML page. You can create your website by combining Business Chat buttons, banners and text with the colors and font of your company logo.

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Business and Place Cards

Allows customers to contact your company in Maps, Siri and Spotlight searches. Business and Place Cards provide contact and location information so that your customers can contact you by phone or via the bot and have access to the address.

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Business button in apps

It is possible for a customer to start a chat using your application by creating a button and adding it to the application interface. Create the chat button so that it calls the Business Chat URL to start a conversation with your company when the customer touches the button.

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