RCS Conversational flow

RCS does not support the same content as other channels, for this reason we suggest that this channel has a dedicated conversational flow.

• In this article you will find a minimal flow for the RCS channel.

   

We created the flow below for you to gain agility to get RCS activated, in case you don't have a ready flow. In this flow the user can be transferred to the human service or receive information from other service channels.

This flow already has opt-out, a mandatory feature, configured. Remembering that you must perform the necessary settings of care and edit the flow to inform the other channels of care. To download, click the attachment below and use this tutorial to load the flow in your Builder.

Opt-out

Opt-out is the possibility for the customer to remove his subscription from the contact list at any time. The user clicks on a (mandatory) link within the email he/she received or in a field, without having to justify it.