How to customize the service template January 23, 2023 15:11 Updated Index: Prerequisites: Use the service template Service chatbot structure - configuration variables In this article we will cover all the details and specifics of the service template, allowing from this prior knowledge, customization, according to each business. Prerequisites: Use the service template Create your bot from the service template so that the customizations presented here are possible, the image below shows how to create a bot using the service template. Service chatbot structure - configuration variables By default, the chatbot with this template contains basic settings that are used throughout the flow. To view these settings, access your bot's configuration variables, the path is: Click the configuration button (gear) in the left corner. In the General Settings window that will open, identify the option "CONFIGURATION VARIABLES". Click on the option to view the configuration variables. Each of the customizable variables will be presented below along with their particularities. dateTimeOffset The dateTimeOffset variable represents the time zone and comes, by default, with the value -3 which is equivalent to the São Paulo time zone (GMT-3). So, if your time zone is different from this value, just change accordingly. startDate and endDate The startDate variable represents the start of the service hours and, in turn, the endDate the end of the service hours. By default these are filled with: startDate: 8:30 am. endDate: 18:50. In short, by default, service hours are the same for all service days. workDays The workDays variable represents the days of the service week and, by default, has the value 0,1,2,3,4,5,6, these correspond to: Vaue WorkDay 0 Sunday 1 Monday 2 Tuesday 3 Wednesday 4 Thursday 5 Friday 6 Saturday Customize the value of this variable by removing or adding the day of the week, always separating the values with a comma. For more information, visit the discussion on the subject in our community or the videos on our channel. 😊 Related articles How to Create and Approve a Message Template in WhatsApp How to connect your chatbot on Instagram? Audience file configuration - Bulk notification sending Blip Desk Overview Sending WhatsApp Active Messages on Blip Desk