FAQ - Analysis

Index:

1. Overview
2. Custom Reports
3. Contacts Journey

Overview

1. What is the difference between active and engaged users?

- Active are all bot users (including those who only received a message but didn't respond).

- Engaged are users who have given at least one response to the bot.

That is, active are all users and engaged are those who have engaged with the bot (in other words, users who have sent at least one message to the bot).

Custom Reports

2. My custom report is not showing any data, what do I do?

To generate a custom report from an Event Log, it's necessary that a significant number of users have passed through the block that contains the Event Log, in order to “populate” the event.

Therefore, after creating an Event Log, it may take a few hours or days for a significant number of users to pass through the log block.

3. How do I submit a report to Google Sheets?

Tutorial: Customer Satisfaction Survey Report

Note: Sending to Sheets works for any variable you set following the tutorial above. So, although the tutorial is for a satisfaction survey, you can create and send any variable following the tutorial logic.

Contacts Journey

4. I can view 30 days of Contacts Journey, but I can only export data for a period of 5 days, what to do?

Currently it's only possible to view the last 30 days of the Contacts Journey, being possible to export only periods of 5 days.

Note: Data will only be collected after activating the contact journey, it isn't possible to get retroactive data.

For more information, visit the discussion on the subject in our community or the videos on our channel. 😊