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FAQ - Channels

  • Updated

Index:

  1. General
  2. Blip Chat
  3. Whatsapp
  4. Instagram
  5. SMS

  6. Trigger to multiple contacts

 

General

1. Contents accepted on each Channel.

https://content.blip.ai/ 

 

Blip Chat

2. How to add Blip Chat to my website?

Tutorial: How to add a bot to a website using Blip Chat

 

3. How to customize the Blip Chat Widget on my website?

Tutorial: How to customize the Blip Chat Widget through CSS

We also have a GitHub link with sample code to apply the customizations: GitHub Customizations

 

4. Where can I find my Blip Chat URL to test it out?

Click Channels ⇾ Blip Chat ⇾ Installation

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Then click on the link:

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Whatsapp

5. How to add whatsapp button on my website?

To add the Whatsapp button on your website, you'll need to ask your Web Developer to implement it.

 

6. How to implement Quick Reply buttons in Whatsapp?

Tutorial: Creating Interactive Messages – Reply Buttons

See the section “How to use Quick Reply in Whatsapp”.

 

7. How to implement lists in WhatsApp?

Creating Interactive Messages – List Messages

 

8. What are the common errors in sending active notifications/messages?

(24h limit, bulk spreadsheet, template with media, media in Google Drive)

 

Limit notifications to 24 hours:

WhatsApp Business has a policy of limiting active messages that can be sent by a number every 24 hours. 

This limit is defined by Tiers, and in order to move up a tier and be able to send a greater number of active messages every 24 hours, you must follow the WhatsApp Business policies: Capacity, Quality Rating, and Messaging Limits

When you pass this limit within the period, your number will be restricted with the following message, and you'll only be able to send active messages again at the end of the 24-hour period:

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Remembering that the period is 24 hours, but doesn't necessarily correspond to the same day. That is, if your tier allows 1k active messages, and you sent this amount at 6 pm on the 1st, you'll have to wait until 6 pm on the 2nd to send more active messages, thus completing 24 hours.

 

9. Bulk shipping worksheet: 

Here is a link containing sample spreadsheets for bulk shipping:

Spreadsheet Templates

 

 10. How to change the Whatsapp photo that is connected to my bot?

How to change bot avatar (picture)

 

11. What causes a template to be paused?

A template is paused when its quality rating drops to “low”. The quality of a template is based on how the recipients have responded to the template messages. This is determined by a combination of user quality signals on the template. Examples include user feedback such as blocks, reports, and the reasons users provide when blocking a business.

 

12. How will I know if my template has been paused?

The business will be notified that a template has been paused through alerts delivered via the WhatsApp Business Manager and email notifications sent to Business Manager administrators. Companies can also subscribe to all message template status update webhook updates, which will provide a “paused” update with the time value for how long the template will be paused.


13. Will my phone number be affected when a template is paused?

When a template is paused, it does not impact the entire phone number and does not cause the message limit of the phone number to decrease. However, if a company consistently uses low-quality templates after they have been paused, the phone number may be impacted.


14. Can my templates be withdrawn once they are active?

Yes, if there are user reports of policy violations or harmful content, WhatsApp will reject that template. Companies will have the opportunity to appeal these decisions.

 

15. How will I know if my template has been rejected due to a policy violation?

WhatsApp will email all administrators set in the Business Manager, notifications on the BM platform, and also notification to those subscribed to the message_template_status_update webhook.

 

Instagram

17. Pre requirements to connect to Instagram.

Below, all the prerequisites to connect your chatbot to Instagram:

 

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18. Can I connect more than one Instagram page to my bot?

Yes, just activate the key of the pages you want to connect:

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19. My number that appears to connect on Instagram isn't the same as the one I activated 

The number you activated with blip is for use on WhatsApp via the WhatsApp Business API. The number you'll use to connect to Instagram must be a WhatsApp Business number (note that it does not involve the API).

 

SMS

20. Prerequisites for sending SMS.

Please contact your Account Manager to activate SMS sending.

 

21. How to send SMS by API?

Single shot

  1. Using the Send a Message request, modify the to field so that it defaults to {{user full number}}@blip.io. For example, +5511999999999@blip.io.” needs to replace @blip.io to @sms.gw.msging.net as we currently no longer use blip.io for sms gateway.
  2. In the “content” field, add the desired message.

Note: The ninth digit in the user number is optional.

Trigger to multiple contacts

  1. Create a distribution list using the Create a List request.
  2. With the list created, add the users you want to impact using the Add a member to a list with the format {{user full number}}@sms.gw.msging.net
  3. To send the message, use the Send a message request with the full name of the list created in the to field and the message content in the content field.

For more information, visit the discussion on the subject in our community or the videos on our channel. 😊

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