FAQ - Bot and Builder

Index:

1. General
2. Bot Settings
3. Builder Settings

General

Blip status.

https://status.blip.ai/

Changes in the blip (Changelog).

https://changelog.blip.ai/

Check connection with Blip (Blip Check).

https://portal.blip.ai/check

Bot Settings

Where can I find my bot's Authentication Key to make API requests?

Tutorial: How to find my bot's API-KEY

Where do I change/add permissions for my bot team members?

Tutorial: Managing a Bot's Team Access Permissions

Builder Settings

How to expire user session?

Tutorial: How to expire Builder users session

How to close a ticket automatically after a period?

Tutorial: How to configure automatic ticket closure due to customer inactivity

What is the difference between Context, User, Configuration, System, and Service variables?

Tutorial: Builder variables

How to Reset a User? (Beholder Extension)

Tutorial: User Reset using Beholder


For more information, visit the discussion on the subject in our community or the videos on our channel. 😊