User Closing Tickets

Currently, there are two native ways to close tickets: through the attendant using Blip Desk or through attendant  or user inactivity.

If you wish to offer the option for your customer to choose to close a ticket, the following configurations must be made in your human support bot:

Exit condition

An exit condition must be added in the human assistance block, for example, it can exit the block when the user types “Exit”.

Note: Upon exiting the block, the ticket will be automatically closed with the ClosedClient status.

For more information, visit the discussion on the subject in our community or the videos on our channel. 😊