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  1. Take Blip | Help Center
  2. Human Service
  3. Blip Desk

Blip Desk

  • Prioritizing and viewing tickets in Blip Desk
  • Fill free attendance slots in one click
  • Custom Breaks
  • Contact reset by Beholder
  •  How to configure an active message response redirecting for an attendant in Blip Desk
  • How to configure a bot for attendant transfer
  • Setting up Desk Human Service in Builder
  • Defining service Rules with one or multiple conditionals
  • Setting up automatic ticket closure due to customer inactivity
  • User Closing Tickets
  • How to define attendance rules in Blip Desk
  • How to do a custom integration with HelpDesks Tools
  • How to connect to a personalized service channel
  • How to configure client inactivity alerts in Blip Desk
  • How to enable the use of emoji in Blip Desk
  • How to set an alert for response time of an attendant in Blip Desk
  • How to download the history of a ticket
  • How to filter a ticket by ID
  • How to use variables in response templates in Blip Desk
  • How to customize the service template
  • How to check available attendants by team
  • How to do customer service in Blip Desk
  • How to manage service queues in Blip Desk
  • How to configure service hours
  • How to activate Blip Desk as a service channel
  • Blip Desk Overview

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Support hours

  • Business Plan | Questions and Technical Support
  • Monday to Friday,8:00 a.m. to 6:00 p.m (Brasilia Time Zone).
  • Enterprise Plan | Questions
  • Monday to Friday,8:00 a.m. to 6:00 p.m. (Brasilia Time Zone).
  • Enterprise Plan | Technical Support
  • Customer Service 24x7 via telephone and email

Address

R. Sergipe, 1440 - Savassi - Belo Horizonte - MG

Vicente Pinzon, 54 - Vila Olimpia - São Paulo - SP

Contact us

Phone or WhatsApp: +55 (31) 3349-6201

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