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  1. Blip | Blip Help
  2. Blip
  3. Human Service
  4. Blip Desk

Blip Desk

  • Bulk registration of attendants in the Blip Portal
  • Limit of active messages per client in 24 hours
  • Sending active messages with an open ticket
  • New Monitoring on Blip Desk: screen changes and new features
  • Limit of Tickets Waiting for First Response
  • Metadata Management
  • SLA Rules
  • Related Tickets
  • Spell Checker
  • Untitled
  • Forbidden Words Filter
  • Blip Desk Lock when Pausing
  • Mass Ticket Transfer
  • Escalate Tickets by Email
  • How to Request Reports Through the Blip Smart Contact
  • How to Insert Blip Desk into Your Website?
  • Blip Calls: Making Calls in Desk
  • How to integrate Zendesk as a Blip customer service channel (Replacing Blip Desk)
  • Sidebar Menus and Quick Filters
  • Service History for Agents, on Blip Desk
  • Satisfaction Analysis
  • Blip Copilot
  • Blip Desk Agents Permissioning
  • Active WhatsApp Messages in Blip Desk: Return to a Bot Flow Block
  • Agent Desk Inactivity
  • How to search for a word or message on Blip Desk
  • User registration on Blip
  • How ticket distribution works
  • Attendant satisfaction survey report (Google Sheets)
  • Agent Status
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Support hours

  • Business Plan | Questions and Technical Support
  • Monday to Friday,8:00 a.m. to 6:00 p.m (Brasilia Time Zone).
  • Enterprise Plan | Questions
  • Monday to Friday,8:00 a.m. to 6:00 p.m. (Brasilia Time Zone).
  • Enterprise Plan | Technical Support
  • Customer Service 24x7 via telephone and email

Address

R. Sergipe, 1440 - Savassi - Belo Horizonte - MG

Vicente Pinzon, 54 - Vila Olimpia - São Paulo - SP

Contact us

Phone or WhatsApp: +55 (31) 3349-6201