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Limit of active messages per client in 24 hours

  • Updated

It is now possible to set a limit for the number of active messages an agent can send to the same contact within a 24-hour period, directly through Blip Desk.

This feature helps prevent excessive message sending and ensures more controlled and efficient communication with customers.

Note: Release on 05/13/2025.

Index

  1. What was the problem?
  2. What changes with this improvement?
  3. How to configure the limit?
  4. What will the agent see in Blip Desk?
  5. Learn more about active messages

What was the problem?

Previously, there was no control over how many active messages could be sent to a single contact within a 24-hour period. This could lead to excessive communication, making the customer experience repetitive or even intrusive.

What changes with this improvement?


 With the new control enabled:

Each agent will be able to send only X active messages per customer within a 24-hour period (where X is defined in the settings).
If the limit is reached, sending will be blocked.
The agent will receive a notification indicating the reason for the restriction, with an error message and an explanatory tooltip directly in the interface.

How to configure the limit?

The setting is made in the General Settings of the service bot. Follow the steps below:

Access the Blip Portal
Go to the Service menu
Click on General Settings
Scroll down to the Active Messages section
Enable the option “Limit the total number of active messages per customer”
Set the maximum number of messages that can be sent to a customer within 24 hours

See below how this setting appears in the platform:

To perform this configuration, the user must have permission to edit the bot's general settings.

What will the agent see in Blip Desk?


 When attempting to send a new active message to a customer who has already reached the limit, the agent will see:

A warning icon on the contact selection button
A tooltip showing the remaining time until it’s possible to send a message again
An error toast when trying to proceed
Example of the alert when trying to continue:

Example of a tooltip showing the remaining time:

Learn more


To better understand how the active message feature works in Blip Desk, access the full article:

Sending Active WhatsApp Messages in Blip Desk

For more information, visit the discussion on the topic in our community or the videos on our channel. 😃

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