[Extension] How to block contacts in Blip with Blocklist

1. Introduction

2. Features

3. Installation and configuration

4. User guide

5. Support

 Blocklist has arrived to make the work of agents and other employees at companies that need to block malicious contacts and bots interacting with the intelligent contact on the platform easier and more efficient. 

With the high volume of daily contacts in the search for good business opportunities, companies frequently encounter malicious users and spam bots. Blocklist solves this problem by allowing these profiles to be blocked. This way, you protect your operation and ensure that your agents dedicate their time only to real and productive interactions.

Keywords: Blocklist, blocking, security, router, Blip extension, customer service, spam, bot to bot, contact management, user filtering, efficiency.
 

Introduction

Blocklist is an extension that allows you to block and unblock malicious profiles, spam bots, and competitors directly on the Blip platform. 

With the high volume of daily contacts in the search for good business opportunities, companies frequently encounter unwanted interactions that overload their operation. As a practical example, if your intelligent contact receives mass messages from a spam bot, the extension allows you to identify this user and interrupt communication. This way, you protect your operation and ensure that your agents dedicate their time only to real and productive interactions.

You can view an example of how to use the extension in the video: Blocklist Demonstration
 

Features

The Blocklist extension was developed to allow the blocking of malicious contacts that communicate with companies through Blip.

The following features are available:

• Block contacts at your discretion:

  • Malicious contacts;

  • Chatbot contacts;

  • Curious competitors;

• Unblock contacts previously blocked by the extension;

In addition, it is supported on all channels, as long as the user has been registered in the system.

Installation and configuration

To use the Blocklist extension, you need to access the contract where you want to install it and then access the Router bot. Once this is done, go to the extensions section, where Blip Store will open, and search for “Blocklist". Once you find it, you will need to activate and install it.

After it has been activated and installed, a small adjustment must be made in Builder so that it can work properly. To do this, follow the steps below:

Step 1) Access the bot you use as the “Main” bot for receiving users.

Step 2) After accessing your main bot, click “Builder” or “Studio” (depending on your plan) to access the configuration flow for your intelligent contact, as shown in the image:

Step 3) In the Builder or Studio of your main flow, click the start block, as shown in the example:

Step 4) After clicking the start block, a modal will appear on the right side of your screen. Click “exit conditions”, as shown below:

Step 5) After clicking the exit conditions, simply enter the conditions you want according to what you expect to happen with the blocked user.

Use the variable “contact.extras.blocklistStatus” to configure your flows. This variable may return “userBlocked” for blocked users and “userUnblocked” for unblocked users. Remember that “userUnblocked” will only appear for contacts that have been blocked at least once and are currently unblocked.

See an example in the image below. In this case, we chose to send the blocked contact to a block intended only for blocked contacts:

With the extension activated and the exit conditions configured to define the journey of blocked users, the tool is ready to be used in your operation.

User guide

Users with administrator permissions can perform all of the extension's functions, including blocking and unblocking contacts already present in the Blip contact database.

Once the Blocklist extension is installed, users with administrator permissions can use the extension as soon as they access it and will see the following screen:

Block contacts

Step 1) To block contacts, on the extension's main screen, in the upper-right corner, simply click the “Block a contact” button, as shown in the image below:

Step 2) When you click “Block a contact”, as shown in the previous image, the following modal will open on the left side:

Now, you need to enter the ID of the Contact you want to block in the “User ID” field. If you still don't know how to obtain the Contact identifier (ID), see this Take Blip tutorial.

After entering the ID correctly, simply click “Search”, as shown below:

When you click “Search”, the extension will search your Contacts for the identifier provided and return the contact found with some details about it:

 Remember that you can cancel the search and close the modal at any time by clicking “Cancel”.

Step 3) When the extension returns the contact you want to block, simply click “Block”, as shown below:

 The user will then be blocked:

Unblock contacts

Step 1) On the main screen of the Blocklist extension, you can view the blocked contacts. To unblock a contact, simply click the open-lock icon on the right side of the contact you want to unblock, as shown in the example below:

Once this is done, the contact will be unblocked.

 Whenever you add a user to either the blocklist or the unblock list, you must reset the contact so that their blocked or unblocked status can be checked. 

Commands Low Code state reset:

• Commands Low Code Extension

Support

If you have any questions or encounter a problem with the extension, contact us at suporte@sharkdev.com.br or +55 (35) 99148-3887

Need more help? Explore our content on Blip Academy or Blip Community, watch tutorials on our YouTube channel or get answers to your questions through our support channel 😃