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[Extension] How to notify customers about VTEX orders on WhatsApp

  • Updated

  1. Introduction

  2. Features

  3. Installation and Configuration

  4. Usage Examples

  5. Support

 

Brief Description: Intrigg for VTEX allows you to send automatic WhatsApp notifications to customers whenever there are status changes to orders or updates to custom filters in VTEX.

Keywords: VTEX, Intrigg, Notification, E-commerce, WhatsApp, Webhook, Order status, Automation

 

Introduction

Intrigg for VTEX is an extension that allows you to communicate with customers of your VTEX store by sending proactive WhatsApp messages whenever order status changes occur.

A practical example of how to use this extension: when configuring a trigger based on order status, whenever a purchase changes to "Invoiced" or "Delivered" in VTEX, the customer automatically receives an update notification on WhatsApp.

 

Features

Intrigg for VTEX offers the following features:

  • Automatic notification triggers based on order status.

  • Configurable triggers based on custom filters using other order fields.

  • Definition of a daily trigger limit per user.

  • Automatic blocking of sequential messages that are the same.

The Intrigg for VTEX extension is supported on the following channel: WhatsApp.

 

Installation and Configuration

After activating the extension through the Blip Store, it must be installed on the Router or Service Bot. After activation, you will need to create message templates and configure the webhooks in VTEX.

Follow the steps below:

1. Create and activate the message template in Blip

  • Access the Blip Portal.

  • Create the desired message template (message template).

  • Submit the template for approval by Meta/WhatsApp Inc.

  • Contact the Inmo team at contato@inmo.work as soon as you have at least one approved template to link the Intrigg settings.

2. Configure the integration with VTEX via API

  • The connection between your VTEX store and Intrigg is made directly via API, rather than through a configuration screen in the VTEX administrative panel. In all implementations carried out to date, this configuration has been done this way—which is why there are no screenshots for this step, as there is no specific visual interface to display.

  • In Intrigg for VTEX, you can configure two types of triggers: based on order status or on custom filters according to other order fields.

  • The configuration is done through the VTEX Order Hook endpoint ("Create or update hook configuration"), officially documented by VTEX: Orders API — POST /api/orders/hook/config.

  • Our team performs this configuration with you during the extension contracting process—you do not need to do it on your own.

 

Usage Examples

An e-commerce business uses custom filter triggers to notify only customers with orders above a certain amount via WhatsApp, prioritizing the customer relationship strategy for high-value orders.

 

Support

If you have any questions or experience issues with the extension, contact us by email at suporte@inmo.work.

To speed up support, have the following information on hand when contacting us:

  • Blip contract name
  • Router ID (learn how to find it here)
  • Name of the Message Template you want to use

If you have any questions during this step, our team is available to help.




Need more help? Explore our content on Blip Academy or Blip Community, watch tutorials on our YouTube channel or get your questions answered through our support channel 😃

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