STILINGUE Studio Components - Smart Care – Blip | Blip Help

Introduction

In an effort to provide solutions for streamlining metric management, STILINGUE has developed the STILINGUE Studio service, where you can create customized dashboards based on your research data, featuring unique filters and relevant graphical elements tailored to your business.

To facilitate the construction of your dashboard and enhance its personalization, we offer comprehensive material covering all components of the STILINGUE Studio.

Components

Below, you'll find all the components originating from data collected by Smart Care:

Characteristic	Component	Data Source
Total transitions made between different service status within the selected time period. For the "Pending" status, the displayed value corresponds to the accumulated total of pending conversations up to the end date of the selected period.	Transitions by Service Status	STILINGUE Smart Care
Percentage distribution of the volume of performed services for each operator.	Services by Operators	STILINGUE Smart Care
Average time elapsed between "Old Status" and "New Status" as filtered in the research.	Average Total Service Time	STILINGUE Smart Care
It accounts for the total number of status transitions performed by each conversation over time. For example: if a service interaction switched to 'Responded' status 2 times, 'On Hold' 3 times, and 'Closed' 1 time, the system will record a total of 6 movements for this single conversation.	Total Services Count	STILINGUE Smart Care
Total events counted between "Old Status" and "New Status" as filtered in the research, segmented by operator. It does not include new pending conversations where status change has not occurred yet.	Operator-specific Service Volume	STILINGUE Smart Care
Total events counted between the "Old Status" and the "New Status," filtered in the search by page. It does not count new pending conversations where there has been no status change yet.	Service Volume by Page	STILINGUE Smart Care
Average time elapsed between the "Old Status" and the "New Status," filtered in the search, over time.	Average Service Time Over Time	STILINGUE Smart Care
Average time elapsed between the "Old Status" and the "New Status," filtered in the search, per page. Calculation: Average time elapsed between the "Old Status" and the "New Status," filtered in the search, per page.	Average Service Time by Page	STILINGUE Smart Care
Total events counted between the "Old Status" and the "New Status," filtered in the search over time. It does not count new pending conversations where there has been no status change yet.	Service Volume Over Time	STILINGUE Smart Care
Average time of the elapsed time between the "Old Status" and the "New Status," filtered in the search, per operator.	Average Service Time by Operator	STILINGUE Smart Care
Percentage distribution of the volume of services performed by each operator within the selected time period.	Services by Operators Over Time	STILINGUE Smart Care

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