How to search for a word or message on Blip Desk November 09, 2023 13:21 Updated Index: How to search? Is the search carried out across the entire conversation history? Blip Desk is Blip's tool for carrying out conversations, it is the space where the attendant receives the ticket and carries out the necessary negotiations with the customer. In long conversations where a lot of information is exchanged, the attendant needs to return to a topic that has already been discussed previously, and the search tool helps in this regard. How to search? The search icon is next to the buttons to transfer and finalize the ticket, and the search will be carried out in the entire conversation available on the screen, not necessarily in the entire history. Is the search carried out across the entire conversation history? O Blip Desk updates the latest 40 messages, but when scrolling the screen it loads the previous 40. So if the search is done at this time, the search will be done on the 80 messages loaded and will always return the terms or keywords in the order of “most recent, to oldest”. For more information, visit the discussion on the subject in our community or the videos on our channel. 😃 Related articles User registration on Blip Service History for Agents, on Blip Desk Active Messages - Error Codes How to Save Data from Human Service Conversations - Conversation Filter