Spell Checker

Index

1. Context
2. How to Configure
3. How to use

Context

The spelling correction functionality in Desk Web was developed to improve the quality of customer service, making it easier for agents to correctly write words typed. In the first version, this functionality is available during conversations on the Web Desk and offers correction suggestions for spelling errors in Portuguese, English and Spanish.

Agents can:

• Automatically view correction suggestions;
• Ignore unwanted suggestions.

How to Configure

To use spelling correction according to your preference, follow the steps below:

• Access the user preferences menu in Web Desk.
• Go to the “Writing and Language” section.
• Enable or disable spell checker as desired.

Spell checker configuration.

How to use

Correction suggestions

The correction suggestion works as follows:

• Error identification: the system automatically detects spelling errors word by word. Analysis only occurs after the word has been typed.
• Error underlining: words with errors are underlined.
• Suggestions displayed: when clicking on the underlined word, up to three correction suggestions are displayed.
• Application of the suggestion: the user must select a suggestion for the replacement to take place. Otherwise, the word remains unchanged.

Highlighted word, when an error is identified.

Correction suggestions presented to the user.

Ignore suggestions

If a suggestion is not helpful:

• Click on the “Ignore” option.
• The word is no longer underlined and remains in its original writing.
• All occurrences of this word will be ignored until the page is refreshed.

💡 Important: when switching conversations and returning, the corrector will be able to identify the word again and suggest corrections.

For more information, visit the discussion on the subject in our community or the videos on our channel. 😃