Sidebar Menus and Quick Filters

Index:

1. Why did the menu bar change?
2. What changes occurred with the new sidebar?
3. What is the purpose of Quick Filters in Blip Desk?
4. What Quick Filters are available and how do they work?

Why did the menu bar change?

The sidebar menu was introduced to make the Desk more resilient and adaptable to future features that will be launched. Until then, users used the top menu bar to manage their preferences, change status, and get platform support.

However, due to the constant expansion of the Desk and the need for more space to facilitate the agent's routine, the sidebar was implemented.

Comparison: On the left, the Top Bar (old menu version) and on the right, the new Sidebar.

What changes occurred with the new sidebar?

It is important to note that no functionality of the top menu bar was removed. We only relocated its positions to the new sidebar, located on the left side of the interface.

1. Sidebar menu organization:

The first option on the sidebar, 'Conversations', now encompasses ongoing Desk conversations, becoming the main page to manage all tickets.

Preferences, support, and status options were moved to the bottom of the sidebar.

The preference's menu was reorganized into new divisions, making it easier to locate settings by categorized themes.

2. Status management:

The status option still allows agents to manage their status on the Desk according to their needs. However, in the new sidebar, it was repositioned to the bottom, unlike the previous version which was located at the top of the Desk.

To change status in the new sidebar, simply click on the circular icon with the agent's initials, which also indicates the color of the current status. Clicking on this icon will expand the menu, allowing the user to select the desired status or choose to disconnect from the Desk.

What is the purpose of Quick Filters in Blip Desk?

Quick filters were introduced to improve ticket classification and allow agents to manage their service priorities according to their needs.

What Quick Filters are available and how do they work?

Quick filters are divided into two tabs: 'All' and 'Unread', respectively showing the number of tickets in each tab.

1.Tab 'All':

Displays all tickets that the agent has on the Desk.

2.Tab 'Unread':

Shows only tickets that have received messages that have not yet been opened or read. When a ticket from this tab is opened and read, it is automatically removed from this tab.

For more information, access the discussion on the subject in our community or the videos on our channel.😃