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Handling Conversations

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To handle conversations, you will need to access the service desk.

Once you’ve logged in, check the number of users in the service queue. When this number is different from 0, you can start by clicking the [Attend] button. Done! You are now handling a conversation.
During the conversation between your company and the user, you can send attachments, images, emojis, and audio files. Additionally, you can create predefined responses to help agents answer frequently asked questions without having to type the same response repeatedly.

Tips

If you want to know how to allow the agent to record and send audio via the service desk, check out the articles Sending Audios, Sending Emojis, and Sending Files.
If you want to learn how to use the quick responses feature, see the article Quick Response Registration.

For more information, visit the discussion on this topic in our community or check out the videos on our channel. 😃

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