Conversation Transfer by Attendant

To transfer conversations, you will need to access the helpdesk.

 Admin Desk Access for Blip Go!: https://packs.blip.ai/pack-manager?packId=60

Attendant Desk Access: https://blipgo.desk.blip.ai/

Once you access it, you will need an ongoing service. After clicking on the service, in the top bar above the conversation, you will see two buttons: [Transfer] and [Finish]. Click the [Transfer] button and choose the type of transfer:

• Transfer to service queue
• Transfer to attendant

Then, select the queue or attendant to whom you want to transfer and click [Transfer ticket].

If you change your mind about the transfer, just click [Cancel].

For more information, check out the discussion in our community or watch videos on our channel. 😃