Agent Status

To change your status, you will need to access the service desk.

Admin access to Blip Go! desk: https://packs.blip.ai/pack-manager?packId=60

Agent access to the desk: https://blipgo.desk.blip.ai/

Once logged in, click on your account avatar, where you will find three status options:

• Online: The user is active and ready to receive tickets.
• On Break: The user is active but on a break, so they will not receive tickets.
• Invisible: The user is not active.

Click on the status you want to enable, and it will be applied instantly.

For more information, check out the discussion in our community or watch videos on our channel. 😃