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Mass Sending Setup

  • Updated

Index:

  1. Access to mass sending
  2. Sending file setup
  3. Template without Variables
  4. Templates with Text Variable
  5. Templates with Media
  6. Template with Media and Text Variable

Access to mass sending

After creating and approving the template, it's time to perform the mass sending on WhatsApp. You can access it directly from the Blip Portal by selecting the router bot, and then, upon access, the Growth page.

Sending File Setup

To perform mass notification sending, you need to configure the variables in your message template and your audience. We will guide you step by step on how to do everything correctly. First, you need to upload a .csv file with the contact list to Blip.

Be aware that only the following will be accepted:

  • Comma (,) and semicolon (;) separated files
  • It is necessary to include the +DDI or 0DDI and DDD for the correct sending of the active message, for example, 05511999999999 or +5511999999999
  • The variable names at the top of the columns should not contain special characters

In this file, the contacts should be listed in the first column. If there are variables in the template, you must add a column for each variable with its corresponding value for each contact on the list. Each column must have a name.

The substitution of variable values should follow this order:

  1. Media variable
  2. Button variable
  3. Text variable

Therefore, the columns in your file, with the variable values, must follow this left-to-right order.

The header variable order takes precedence over the others. So, the priority order (though not mandatory) if it doesn’t exist in the Message Template is:

Phone, button, urllink, extra1, extra2, extra3, etc. or phone; button; urllink; extra1; extra2; extra3, etc.

All these fields will be saved in the Contact's extras and can be used by agents during the conversation.

Please note that in our examples, some variable types have precedence over others, even if in the chosen template they are in a different order. But don’t worry, Blip will always show you which value will be substituted in the variables!

Templates Without Variables

In this example, your audience spreadsheet will not have any variables, so it only contains a column with the contact numbers, in the format DDIDDDnumber. It is important that all numbers are together and without special characters.

Templates with Text Variable

In this example, your audience spreadsheet will have two variables:

Templates with Media

In this example, your audience spreadsheet will have two variables:

Template with Media and Text Variable

In this example, your audience spreadsheet will have three variables, and the URL link should come after the phone number and before the other variables:

After carrying out the Mass shooting configuration, you are ready to start mass firing.

Inside the Blip Portal, via the link https://blipatendimentotrial.blip.ai/application select the bot router and select the option Growth, send active messages:

Step 1: After that, and hearing, you will need to select the option bulk shipping and attach your spreadsheet to load audience:

Remember: your spreadsheet must be created according to the template and in CSV format (separated by a comma).

Step 2: Select the message template and click continue. 

OBS: If there is an error in the spreadsheet in relation to your template, it will be displayed on this screen.

Step 3: In the linked chatbot, select the option that has "Desk" and in the flow select "return active message in bulk":

Step 4: Review the information before proceeding with the submission. At this point, you can adjust the Name of the campaign, the date you want to continue sending it and other information regarding the shooting.

After sending the mass shot, you will be able to consult the campaign information by locating it in Growth:

For more information, check the discussion on this topic in our community or the videos on our channel. 😃

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