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RCS - Content Types

  • Updated

Index:

  1. Text
  2. Media
  3. Quick Reply
  4. Menu
  5. Location
  6. Web Link
  7. Carousel
  8. HTTP
  9. Sensitive Content
  10. Dynamic

Within any content block, it is possible to define which messages will be sent from the bot to the client. In this article, we will cover the content types supported by the Blip platform for the RCS channel.

Remember that to add content to a block, simply select the icon corresponding to the desired content. The most commonly used types (text, quick reply, image, carousel, and menu) have specific icons and can be easily chosen. The other content types can be found through the "more content" ("...") icon.

You can find more support materials to structure your smart contact by accessing the Blip Academy. Click here to access.

Below are the supported content types and their functional requirements.

 

Text

Plain text, with emoji support, is the foundation of any RCS experience and is one of the most important tools at your disposal if your goal is to create a conversational experience.

  • Up to 2200 characters allowed.

Example:

 

Media

Files can be sent through the URL of a file publicly available on the web. The File Uploader extension can be used to generate the URL. Click here to learn more.

  • Image: Recommended maximum size: 2 MB.

Example:

  • Video: Recommended maximum size: 10 MB

Example:

  • Audio: Recommended maximum size: 5 MB, MP3 format. It is possible to send and receive.

Example:

  • PDF: Recommended maximum size: 20 MB.

Example:

 

Quick Reply

The Quick Reply content type allows you to present a predefined set of response suggestions to the message recipient, which appear prominently just above the text input box. When a user selects one of these options, the set is replaced by a single text message containing the selected message.

  • Up to 11 options allowed, with 25 characters each.

Example:

 

Menu

The Menu content type allows the user to view some information and selection buttons.

  • Up to 4 options allowed, with 25 characters each.

Example:

 

 

Location

The location quick reply allows your bot to request and receive a person's location.

Example:

Attention: Currently unavailable. Feature on the roadmap.

 

Web Link

Sends a web link to the user.

Example:

 

Carousel

Sends a horizontal, scrollable menu of content, with support for images as titles. According to Google's documentation, it is possible to support more characters for the title and description.

  • Up to 10 cards allowed
  • Up to buttons: Maximum of 25 characters per button
  • Description with up to 26 characters
  • Maximum payload size: 250KB

Example:

 

HTTP

Not supported by Blip for the Google RCS channel.

 

Sensitive Content

It is possible to send and receive.

 

Dynamic

Not supported by Blip for the Google RCS channel.

 

For more information, visit the discussion on this topic in our community or the videos on our channel. 😃

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