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Extensión ViewDesk

  • Updated

Index:

  1. Demonstration Video
  2. Introduction
  3. How Does It Work?
  4. Installation and Configuration
  5. Usage Examples
  6. Support

Demonstration Video

Watch the ViewDesk demonstration video to see how the extension works in practice:
Video link: https://youtu.be/cmesEiVYisI?feature=shared

Introduction

ViewDesk is a comprehensive and efficient extension that facilitates customer support by allowing customers to share their screens, video, and audio with agents. When facing difficulties, customers can directly show their screens to agents, who can then provide detailed guidance and real-time assistance. With ViewDesk, support becomes more interactive and efficient.

Note: The extension performs best on desktop. For mobile devices, only audio is available.

 

How Does It Work?

ViewDesk provides the following functionalities:

  • Real-time screen sharing.
  • Video and audio streaming directly to agents.
  • Enables detailed interaction and guidance during support sessions.

The extension is compatible with the following channels:

  • Blip Desk
  • WhatsApp
  • BlipChat
  • Instagram

Installation and Configuration

ViewDesk is installed directly on the Router. Follow the steps below to configure the extension:

  1. Access the Router, click on the three dots, and select the ViewDesk option.
  2. After clicking on the "Create Template" tab, click the Create Template button.
  3. A template named view_desk_parse will be created.
  4. In the configuration tab, select the support bot where you want to apply the extension.
  5. Click Update or Activate Extension to complete the setup.
  6. Click Click Here to install the extension on Google Chrome and refresh Blip Desk.

Step 1

Step 2

Step 3, 4

Usage Examples

Here is an example of how ViewDesk simplifies customer support:
A customer is facing technical difficulties and needs help. With the extension, they can share their screen, video, and audio with the agent, who can then provide real-time assistance and guidance.

Support

If you have any questions or encounter any issues with the extension, please contact us at contato@pontoparse.net or by phone at +55 11 99484-4060.

For more information, visit the discussion on this topic in our community or check out the videos on our channel. 😃

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